Usk Pharmacy (Avicenna Partner)

Not for the first time Usk Pharmacy do not have medication prescribed by the local GP why ate you not singing off the same song sheet...these medication were very important for a very sick lady now delayed by having g to go to another Pharmacy who surprise do have the medication Appalling service
May 1st, 2023

Don't bother going there for your flu jab if you are a private customer. They can only give NHS jabs. No where on the site did it say this when I booked. I was told to come back in two weeks and there would be someone available then.
Nov 13th, 2022

Yet again unsatisfactory customer service. It is so important to feel the person dealing with your medical needs actually has the desire to aid you in this department. Unprofessional and callous, they make you feel like they are doing you a favour although you are paying for the service.
Oct 2nd, 2022

Some of the staff are nice enough in there and are quite helpful.
Apr 6th, 2022

really surprised at the staff's behaviour. Having called to check an item was in stock, I was met with a curt attitude. Not perturbed as I needed a prescription they called the pharmacist who said as I'm refusing to say what I wanted the saline for, they couldn't tell me if it was in stock. Of course, I'm not refusing to give the details. As a medical professional and needing to write the drug on the prescription, this detail is essential. I was told the item was in stock. As I arrive 20 minutes later, I was told again that as I refused to give the details, they couldn't confirm that what they had was in stock. This time, Chris Lloyd, the pharmacist said what I needed wasn't in stock. As a Prescriber, having used multiple pharmacies over the past decade, I'm really surprised at this pharmacy's attitude. I did call them back after leaving, to check who I had spoken to. Initially I was met by a refusal to give their names in order for me to make complaint. In all honesty, if you want advice from a pharmacist I wouldn't have confidence that this is the place to attend. It would definitely be worth travelling to Newport and see Martin Davies on Caerleon road who is extremely friendly. This is no reflection on the Avicienna Partner pharmacy that they are under, as I later visited Taylor's in Hereford, who are part of the same group. Their customer service was second to none and yet, they were extremely busy in comparison.
Mar 24th, 2022