Parsons Bakery

I didnt feel welcome, poor customer service as my good friend asked her about a food item, didnt explain about their food really well and gave attitude to her. The one lady is really kind and welcoming. However, the other lady that was there wasnt really helpful, with what items were available. She was also rude and abrupt. First time coming here and the last time too. I dont expect being spoken too like this when visiting a bakery to pick up some breakfast.
Apr 20th, 2023

One VERY rude lady working, very unhelpful and very unwelcoming. My first and last time going there.
Apr 19th, 2023

I write this report in the hope that Parsons management will restore their Usk shop to its former glory. 1) Resource the ingredients necessary to make the Cherry and Raisin Danish pastries. 2) Re-visit your quality control on Chelsea buns. Too often the batches are flat like drop scones, or hard like rock cakes. 3) Improve staffing so its not necessary for assistants to close the shop randomly during peak hours, which causes wasted journeys for its customers.
Mar 31st, 2023

Perfect pit stop. 2 veggie sausage rolls for 2, and a novelty biscuit. Great stop if youre traveling through. hakuna matata
Jun 6th, 2022

Rude staff. Not constant size of baguette. My husband stopped by in this bakery a week before and was raving how lovely it was, how nice the guy who serving him was, how tasty the bread was. So he insisted we ho together on our day off and he'll treat me to something from there. Well... For the start off, we were not to allowed to go in there together (we live together for goodness sake), so not much of choosing something nice together. Then when asked for a batton (baguette) it was much shorter than one my husband brought back a week before. When asked, the girl who was serving us was ademant that it was full length, not half. Was rude about it. Bread was in a plastic bag, sweating and not in a paper one as before. Staff like that can lose you customers in one sale. Will not be coming back. Update. Stopped for coffee and croissant this morning. Would not open for an hour after their stated opening hours. Even though sales person was inside the bakery. Also, forget croissants not a sign of continental baking here... Cupcakes, Chelsea buns, custard slices... Too sweet British cakes
Oct 20th, 2022