Coolheat Plumbing

This was a complete redesign and refurbishment of our bathroom to turn it into a wetroom. Right from the start, Simon and Richard - of Coolheat in Magor/Undy, Monmouthshire - were on top of what became a complicated and sometimes difficult job, dealing with our specific needs with sympathy and patience. Never a problem, only a solution. We have no hesitation in recommending Coolheat. Services: Toilet installation, Faucet installation, Shower installation
Mar 5th, 2023

I AM A FRUSTRATED AND UNHAPPY CLIENT. I had a good experience at the quote stage to refurbish a bathroom. The quote was the middle priced one of 3. It took a lot of chasing to get the quote. But when the work was due to start, their carpenter was ill with covid. Obviously that was not their fault, so I was patient with them. They found another one who could come the following week (ie starting a week late), but the day after he was due to start he told them he did not want the job. At this stage they were communicating well, and keeping me in the picture. I had sympathy that this was beyond their control, So I found a carpenter and tiler to take over that part of the work. Now I just needed them to do the plumbing. I asked for a revised quote, since the job was reduced. Their new quote was 1950 - which they gave a day AFTER they had promised to do the work (but hadn't turned up on the day they should have started). This price seemed ridiculously high, for what was left of the job,. 1950 to supply and fit an undersink water heater, change an extractor fan with like for like, and fit an expansion tank to another undersink vented water heater, which they had said was a small job. According to the manufacturer, the undersink vented water heater cannot take an expansion tank. So thank goodness they didn't do that job! It would have caused problems, apparently. And the first 2 jobs were completed for less than 450 - saving me 1500. When the job started to go wrong, their communication got less and less. I am a VERY FRUSTRATED AND UNHAPPY CLIENT AND FELT LET DOWN BY THEM.
Mar 20th, 2022

Critical: Professionalism
Jan 23rd, 2022

Major problem with massive water leak behind kitchen unit. Coolheat came to our emergency. Brilliant response and sorted in no time
Jul 13th, 2021

Has not got back to me in 2 weeks I rang him
Mar 13th, 2021