Greenlands

Critical: Professionalism, Punctuality, Responsiveness
Apr 3rd, 2021

Oct 24th, 2022

We qualified under the government green homes grant for PV Solar panels and Greenlands Heating were assigned to our area to fit the panels and inverter. Greenlands initially wanted to by pass the site visit to our home and just do an installation from pictures, we said no we didn't want this we wanted a site visit which they arranged. Their fitter Darren came to do the site visit, great guy knew his stuff and advised us and answered all our questions, this visit restored our faith in this company. Darren left us telling us that he would get Steve to contact us, well Steve never did and we never spoke to Steve. We heard nothing from Greenlands so I telephoned them and tried to Speak to Steve and was just told that he wasn't in or at lunch and would telephone us back, he never did. The last conversation I had with Greenlands was with Hannah who told us that they couldn't get anyone to erect scaffolding to install the panels on our roof, in our area, when I asked who they were trying to contact she couldn't tell me. She said that they were handing the job back to city energy as they couldn't do it. When my husband arrived home he said that Darren had told him he has scaffolding on his van so why were they looking to get a local company to erect it when Darren said he used what he carried in his van for installations. This company lied to us and missed out on a great job as we were wanting to buy two batteries from them so would have got more money from the job but I never got to speak to anyone to discuss this apart from Darren and he couldn't give us any prices etc as he was the fitter. We are now awaiting a new company being allocated to us by City Energy to install our solar panels. I have given this company one star due to being lied to and the lack of communication from them and not having any time for us and criticising where we live in the south west of England. You would think this company would be grateful for the work but just don't seem interested. I just could not recommend Greenlands Heating.
May 20th, 2022

Service: Heating system installation Positive: Professionalism, Quality, Responsiveness
Sep 29th, 2021

Sep 27th, 2021