Well Pontardawe - Herbert Street

Slow. Painfully slow. Seemed to be a competition between the 6 staff to see who could avoid any interaction with customers the longest. Walk to the Pharmacy in Morriston it will be quicker.
Apr 25th, 2023

will someone please just answer the phone been ringing for days now. no point going down to wait 30 minutes to be told its not there. Just answer the phone. shocking service used to be so good as well.
Jan 30th, 2023

I'll never use them again. There is absolutely no system in place, they are short staffed and also don't have a regular pharmacist. To wait an hour to put your prescription in then they don't have it or not prepared it after waiting an hour again is totally unacceptable. Ill people cannot stand for that long . They lost my prescription the last time after waiting 3 weeks and a promised delivery.. I go elsewhere now
Jan 27th, 2023

Terrible waiting times. I go every weds, my waiting times are mostly an hour. Thats about 40 mins waiting to get served, 20-30 mins to then get my perscription. Is this the natural conclusion to the NHS ? Purposely underfund/understaff it, so each place closes with no new ones opening ?
Jan 1st, 2023

Maybe there is a shortage of pharmacists but there is no excuse for not employing someone just to answer the phone. How many ill, old and disabled people are catchibg buses and dragging themselves all the way down to Pontardawe to stand in a queue for over an hour just to find out that their prescription isn't in anyway. If someone could just answer the phone they could save people who are already unwell (and maybe even infectious) making an unnecessary journey - and reduce the queue length at the same time. Create a job and solve some of this pain for both your overworked staff and your already unwell customers.
Nov 11th, 2022