Vision Express Opticians - Swansea

Very good service lovely people but didn't like that I had to upfront and by 3 months ghat has put me of not because of the money because it look pretty improfesional if the girls were not so nice and had spare lenses I would have gone else where.
Apr 15th, 2023

Extremely helpful staff Had any eye emergency and was managed textbook , even tried to call my previous optician for continuity of care Optometrist was very thorough in examining and highly professional Dont have words to thank them enough or show my gratitude
Mar 12th, 2023

Mar 11th, 2023

10/10 flawless customer service! One of my glasses arms and corner was bent by my boyfriends rolling onto them. I went to Vision Express and I told them the problem and the staff were able to sort it out under 5 minutes. Ella was especially helpful and saved the day! I will definitely now only buy my glasses from here.
Feb 16th, 2023

My follow up contact lens appointment got cancelled by the store the day before it was due, I rang back after a missed call and got no response, tried to book an appointment online which proved impossible due to a glitchy website that tells you there are appointment available for certain times when there aren't went into the store two days later to rebook the appointment as got no answer over the phone and they didn't have any appointments until 3 weeks later, I told female staff member working there that I was going away on holiday and asked if there was anything sooner as I wanted to have contact lenses before I went on holiday and she just shrugged and gave no response, not even an apology for the last minute cancellation or for the lack of solution to my problem, really poor service when I was polite and courteous even after it was them who cancelled my appointment. Going to return the glasses I'd bought and take my custom elsewhere, which is a shame as the experience in-store and during my initial contact lens appointment had been good up until this point. Booking appointments on the website, by phone or in-store shouldn't be this difficult.
Feb 5th, 2023