C&T ECO Consultants

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Heating system installation
Apr 15th, 2023

C&T's work and customer service were terrible. A year after the work was completed, the boiler stopped working and a bucket of water was retrieved. C&T had attached the outlet to a faulty waste pipe, rather than putting a separate pipe in. I contacted them to discuss the issue and was told I was coming out with "a million bloody words" over the line. The person on C&T end backtracked quickly, claiming that they meant "bloody" in terms of the "a lot of blood" rather than the fact they had sworn at me. Someone should explain to them the concepts of gramma. Eventually agreeing to send an engineer out "out of good will", the engineer agreed the pipe had been put in incorrectly and temporarily cut the outlet as they didn't have the tools to put the pipe through the wall. For the meantime we had to constantly empty a bucket underneath if we wanted the boiler to work. The second engineer to come out (out of the C&Ts goodness it was pointed out again) was messy, aggressive and carried out the work incorrectly. They tipped the bucket down the sink and missed with half of it, walked muddy footprints through the kitchen and left the door open when asked to close it (it was close to 0 outside and we have a four year old). When they went to leave it turned out they were the engineer who originally put in the boiler a year ago and he started to complain that his work was fine, despite the fact that their previous engineer had said otherwise. He stated the house was a mess (what this had to do with the work at hand I do not know) and when I went to close the door put his foot in it laughing out. He even threatened to call social services though, again, I do not know how this would have affected us. When I checked the work, he had made the same mistake a second time. I would note that these plumbers are paid on a contract basis but still work on behalf of C&T and the company is responsible for their work and behaviour. Rather than apologising for their plumber's behaviour and sending out an engineer to repair the shoddy work he had carried out, they refused. After calling gas safety I was able to get a report created that listed all the mistakes that C&T had made. They were then forced to repair the work that they had carried out, though no apology was ever forthcoming. I would like to say that the engineer who came out and cut the pipe to temporarily get the boiler working, and the one who came out to repair the mistakes of their second engineer were very polite and professional. They did fantastic jobs and if they hadn't been working for C&T they would have got a 5 star review. However, C&T were appalling and I would stay away from them. EDIT: In relation to the reply received. It has been stated that we did not get on with the original engineer. If the above review was read correctly you will notice I said the gentleman in question was a very good engineer. If you are referring to the second engineer who was sent out I am afraid you have been informed incorrectly. There was no disagreement while the gentleman worked. Instead, he said he had finished and at the door on the way out started questioning me about what was wrong with his original work when I stated exactly what the previous engineer had said he became verbally and physically (putting his foot in the door) aggressive. Secondly, we did not agree to obtain quotes. I have all emails that i can quote. For instance, the last we had from Tom ended with "Our visit on 09th December resulted in the creation of a completely new condense run to avoid future issues where the pre existing pipe may again become blocked , please see attached photos. Again, this was carried out at no additional cost to yourself. We find your complaint to be nothing other than vexatious, we have no further offers." As you can see, you refused to do anything past the point of your attempt to fix the pipe. I was forced to get Gas Saftey involved. Finally, the electrical fault was an entirely different issue. Why you bring it up a second time I have no idea.
Feb 6th, 2023

So pleased with this company. The boiler was put in, no mess, turned up when they said they would, done job very quickly, 100% satisfaction. Would recommend them any time. Thank you.
Dec 27th, 2022

Dec 19th, 2022

Great comms great service very helpful people especially Dan Would highly recommend thank you kindly
Dec 18th, 2022