Argos Swansea in Sainsbury's

I went to return item that I purchased and paid for in the same store .I was told that they could not refund item because it needed to be picked up from my house. The item was not opened. So if you purchase item from argos and it come from a third party their return policy is not what you think. Still not got refund and I was waiting for 45 min for them to sort out Not good for a big company which said refund up 30 day
Dec 12th, 2021

Oct 22nd, 2021

Ordered online. Service was quick, very polite and friendly staff.
Feb 5th, 2021

Nov 24th, 2020

This Argos in Sainsburys has terrible customer service. The manager was very rude and felt unwelcome as a foreign customer. I tried to return a a floor lamp and did not use it. The manager refused to accept the return by accusing me that I used it just because I had opened the box! I told her that of course how I was going go see whats inside and see the quality of the lamp. She insisted that I had used it and therefore non refundable. I called Argos customer service and had to speak the manager, she was apologetic and arranged a refund. She said she would also educate that manager on argos correct returns policy. Please be careful if you are foreigner, the manager is rude! Very similar experience other customers mentioned in their review . Surprised Argos still employes this person. They need to educate their store managers urgently
Dec 23rd, 2021