TUI Contact Centre

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Alexandra House, Alexandra Road 10th - 12th Floor
Swansea, wls SA1 5ED - (203) 451-2688
Hours
Chamber Rating
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Karen Ellis
Apr 23rd, 2023 -
Nye Dee
May 2nd, 2023 -
Jon Hopkins
Apr 30th, 2023 -
Taryn McCall
Apr 28th, 2023 -
Dominique Griffith
Apr 23rd, 2023
Contact Info
- (203) 451-2688
Questions & Answers
Q What is the phone number for TUI Contact Centre?
A The phone number for TUI Contact Centre is: (203) 451-2688.
Q Where is TUI Contact Centre located?
A TUI Contact Centre is located at Alexandra House, Alexandra Road 10th - 12th Floor, Swansea, wls SA1 5ED
Q What is the internet address for TUI Contact Centre?
A The website (URL) for TUI Contact Centre is: https://www.tui.co.uk/destinations/contact-us
Q What days are TUI Contact Centre open?
A TUI Contact Centre is open:
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: 9:00 AM - 9:00 AM
Sunday: 10:00 AM - 10:00 AM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 9:00 AM
Q How is TUI Contact Centre rated?
A TUI Contact Centre has a 1.4 Star Rating from 419 reviewers.
Hours
Ratings and Reviews
TUI Contact Centre
Overall Rating
Overall Rating
( 419 Reviews )
Nye Dee on Google

Jon Hopkins on Google
I booked to fly to Greece for 7 days to attend my friend's wedding. I should have booked to go for 10 days and arrived a few days earlier. No problem since I paid for TUI flex.
I called three times on 17 March 2023. Unfortunately I was not able to keep the Executive Suite and so I had to downgrade the room. I was told I would received c. 30 refund due to the change. It could well have been an increase of c.30; I cannot remember. I took a moment to decide whether I could arrange an alternative room arrangement, but decided to just downgrade the room. I called back and he quoted a significant increase which was at odds with what I was told. The person I spoke with was shirty and ended up offering to listen to the 3 calls I made that day.
It's now 25 April 2023 and despite calling and emailing, each being promised that I will have an update or call back. I hear nothing of substance.
I called 31 March 2023 to request that a separate complaint was opened. Still nothing.
TUI have refused to escalate the complaint or the call listening. They have refused to provide any sort of complaints policy. I am completely in the dark.
I called and spoke with someone on 13 April 2023. I said I wanted to cancel the holiday. The person I spoke with promised to listen to the calls herself and promised to call me the next day. We even agreed a time window for the call. I did not receive the call back (I'm still waiting).
I called again 16 April 2023 for an update on the call listening and the complaint. I was told the person would be in touch with me over the next hour. Yet again, no call or email was received.
I have since emailed asking for a full refund to include the TUI flex cost. Previously I would receive a response quite quickly, even if it was full of lies. Now I'm being ignored.
I called 1 May 2023 to finally cancel the holiday via TUI flex. I've still not had an update on the call listening or the complaint.
I will continue to pursue this. It is disgusting how TUI has treated a customer.

Taryn McCall on Google

Dominique Griffith on Google
Holiday was amazing thanks Lucy

Karen Ellis on Google