Costa Coffee

Usually I have a good service at this costa with friendly staff and good service. Today however I ordered 4 drinks, one of them with oat milk due to allergies. The lady messed up two drinks in our order, giving us 2 caramel frappes instead of 2 chocolate fudge ones. I know mistakes happen so I said I ordered 2 fudge frappes, one with oat milk. The woman serving us then gained a poor attitude, proceeding to glare at me and other customers and slamming the drinks into a bin. She then proceeded to remake the drinks. When she redid the drinks and completed the order she slammed the drinks down onto the counter and proceeded to have an appalling attitude. All because we asked nicely if she would redo our order. We didnt do anything to deserve such poor customer service. Hate to say I will not continue my frequent visits to the birchgrove again.
Apr 29th, 2023

I went to the bathroom it was absolutely disgusting the floor was full of water tissues all over the place no toilet roll I went to tell a member of staff the place was quiet spoke to a young boy who had the worse attitude I was polite as didn't know if they were aware of it he said yea I sort it when I have time with a huff so I explained it was dangerous as the floor was flooded and no toilet paper his response was I told you I do it when I get it done and stop moaning I had to walk out before I lost it their I suggest you teach your staff manners and customer service skills to say I'm angry and disappointed
May 2nd, 2023

Food : 4/5 | Service : 3/5 | Atmosphere : 4/5 More
May 1st, 2023

Food : 4/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 29th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 28th, 2023