Lloyds Bank

Very short staffed, always a queue, customer service is simply non-existent, their new opening hours mean that if I need to go to the bank I have to take time off work, awful company who only seem to care about profit at all costs.
Feb 4th, 2023

The service in neath branch is attroious, waited 20 mins in the que, and I was the only person in it, I dread going into the bank, I make sure that I haven't got to be elsesomewhere
Oct 17th, 2022

The usual cheerful helpful staff, never a problem. Went in today & was greeted by young Dan who was very smartly dressed/groomed, pleasant, polite, and despite having tech issues with getting urgently needed copies of statement, went above & beyond in my opinion to get some validation info for me! MANY THANKS again, DAN! People with little to no patience are quick to moan or are rude to staff over little niggly things, chill out folks, the staff are only human too! Sadly most people have embraced technology so much that when they cant get it NOW, or it goes wrong - - they take frustrations out on staff.
Sep 1st, 2022

I've been a customer of Lloyd's bank for nearly 20 years . In that time and even in the present I find the staff so helpful. I know that they close now at 3.30pm some days but on some days I finish work early also. Covid has changed a lot of businesses worldwide. I would never change my bank. I also would never give less than 5 stars . They deserve it. Always smiling staff as I come through the door. Always so polite. Too many say when they are not happy. Not enough praise when they are.
Mar 31st, 2022

Rude manager bad attitude on phone but thanks to customer services by ringing them my problem was sorted out.
Aug 23rd, 2021