Mobility Nationwide

This is the third vehicle that we have purchased from Mobility Nationwide. The service has always been excellent and friendly. We are delighted with our Peugeot Rifter - although I dont think we will be buying a fourth car as time passes too quickly!
Mar 27th, 2023

Jan 7th, 2023

Just had our lovely wav delivered a VW life by chap called Dylan he was very friendly and professional he showed how to use the vehicle for the wheel chair as we had not used one before and stayed with us till we under stood and thanks to the sales team for there help I would personally recommend using this company thanks again.
Sep 19th, 2022

Very helpful, & polite, friendly
Jan 8th, 2022

We only live about 40 miles away from Mobility Nationwide so decided to travel to their garage to look at the vehicle we hoped to buy before asking them to bring it to us. When we arrived the vehicle was out ready for us to look at and a helpful sales lady patiently explained the wheelchair adaptations and let us try putting our wheelchair in and out. Whilst we were doing this my son looked under the bonnet and turned the electrics on to see what information was given on the dashboard display. There was a warning that a service was due, so he asked if he could turn on the engine to check that the engine warning light went off. He was told that this was not safe to do, since the bonnet was open, and the sales lady took the keys out of the ignition, presumably not trusting him not to turn it on anyway. It was agreed that we could take the vehicle for a test drive and my husband was given a form to sign. There was a statement on the form saying that we confirmed that Mobility Nationwide had insurance for this. Clearly my husband was not in a position to give such confirmation this so asked to see a copy of the policy before he signed. The sales lady then grabbed the paper from him and went into the office. A short while later a gentleman came out complaining that he understood we had challenged his ability to run a business, that we had wanted to turn the engine on when the bonnet was up, and he told us that we had upset the sales lady. He then said that he thought the best thing was that we should take our wheelchair and leave. We were not making any such challenge, merely wanting to check something we were being asked to sign. We certainly had no intent of upsetting anyone, do not know what we did, but apologise to the sales lady for doing so. However we were all left bewildered and confused as to what had happened, and I am certainly upset. It was not a good experience for us.
Aug 13th, 2022