Church View Holiday Cottages & Shepherd Huts

Apr 4th, 2023

Mar 2nd, 2023

Dec 6th, 2022

AVOID AT ALL COSTS! (Also see images). All other cottages were empty and now I understand why. Do not risk letting Owen ruining your stay in this beautiful area; even if he fixes his WiFi, he does not have the service skills to allow for a pleasant stay. Had to message to prompt checkin information. My partner had to clean the washing machine, it was so dirty. WiFi did not work (took screenshots), he denied it, then said he'd already reported it, then told me to "take time out and call BT" myself, as though not his problem. Refused to move us to a closer cottage (although available). When we said we needed WiFi for work, he took our clean but wet washing out of the washing machine, put it in a plastic bag with open laundry liquid (that leaked all over them) and dropped it all on the floor outside the cottage, saying if we needed WiFi so bad, we should leave and have 5 minutes to do so, as he had had a long day and was busy. Refused to discuss any refund. Airbnb awarded refund from proof. Wrote for some reason in my review about my Dad visiting, who was there for all of 40 minutes. Not really relevant during lunch (as he said, it was 2pm when he left). He also wrote Airbnb automatically refunded 20% which is incorrect in two ways. 1. It was not automated, there was a process which involved emails, evidence and phone calls. 2. They refunded me just under 50% of the stay as can be seen in the images. I didn't actually stay the second night at all, so not much of a scam considering I gain zero benefit and had all the hassle that came with it. Glad Airbnb made the right decision based on all the evidence and saw the scam Owen is running. STEER WELL CLEAR.
Nov 24th, 2022

Aug 15th, 2022