Rhyl Post Office

Worst customer service I've experienced the older lady behind the counter was brilliant but the other lady sat with her was very rude more interested in talking to other members of staff about what she was getting up to over the weekend and left me waiting at her kiosk while she continued her conversation basically had to serve myself in the end daft woman didn't even check the price of the item I was trying to purchase and undercharged me no skin off my nose but surely your supposed to be making money not giving it away Crack on I suppose
Apr 15th, 2023

Love the staff at our post office in rhyl , Kath an Alan , keep smiling friends . Doing a very good job
Jan 22nd, 2023

Good
Dec 4th, 2022

Poor customer service, they think your mind readers
Sep 3rd, 2022

I have been in 5 times over the last 2 months. The first time I went in I would of given 4 stars. The women behind the counter was friendly and helpful and gave great advice. The other four times was the worst customer service I have ever had, anywhere. So I cannot give more than 1 star. I went in asking for a specific pre-paid envelope and was sighed at. When it can to paying they clearly were not paying attention as they told me to come in and pay for it when I want to send the item. So I reiterated I need it to be pre-paid. This is where the women with short grey hair and the one with glasses and shoulder length hair berated me. Telling me I never asked for pre-paid (which I definitely did as I was reading it from my phones notes to make sure I asked for the right thing). They continued to be really hostile towards me with even the other customer next to me on the way out saying that they heard me ask for prepaid and that it was ridiculous how they just treated me. The other three times I went in to get an international driving license and kept getting told to come back on x day because only one person in the office can do it. Okay fair enough, I mean thats quite a poor way to do things having only one person able to do something. But each time I went back, including on the day they said was a No we cant do it today come back on this date. The penultimate time I was very clearly told come back on a certain day as this specific person is in all day and it will definitely get done, nope it wasnt. No apology whatsoever. I gave up and went to Abergele post office instead. To my shock I asked for the international driving permit and they said yeah no problem right away. I was expecting to be in there for a good ten minutes to sort it out seeming how reluctant Rhyl post office was. But to my shock it took about 2 minutes and it was done! Safe to say I have lodged a formal complaint via the post office website complaints area who said they will investigate the matter further. I hope they do because Rhyl post office cannot keep going this way!
Jul 17th, 2022