Kings House Surgery

Always a positive experience, the staff are very helpful and friendly, its never difficult to get an appointment. Dr Arora is a very good doctor with great listening skills. Very efficient and professional practice.
Apr 20th, 2023

Mar 22nd, 2023

The best surgery ever.staff so freindly they always help. Dr arora amazing person .
Mar 5th, 2023

Dr Arora is a remarkable physician, he listens, questions treats and refers and follows up (when needed) in a timely and professional manner. In fact all of the staff follow his lead by being courteous, friendly and efficient. I have never had a problem getting an appointment to be seen by someone. That person may be one of his Nurse Practitioners, who will refer to Dr Arora or to the hospital when necessary or prescribe themselves. I remember Dr Arora telling me that he likes to get to know his patients that way when he sees you he can tell if youre not your usual self. His philosophy seems to be that of the doctors how they used to be when I was younger (Im 70 now) the doctors that show that they care genuinely. As a one doctor practice running two surgery sites it is a very efficient and professional. I would rather be a patient in a practice like this than one in the new medical centre model where you rarely see the same person and need to repeat yourself each time and have to wait a long time to get an appointment! Long may Dr Arora and other doctors in similar surgeries remain as they are and not get swallowed up in bureaucracy in a surgery where youre just a number.
Apr 23rd, 2023

If I could give this surgery, Dr Arora and the receptionists 10 stars I would. We moved to this surgery a good few years ago, due to not being happy with our current one, and the service has always been amazing, the administration team answer the phones quickly, Ive never had to ring more than once, or been put on hold simply ring and answer. If they cant give you an appointment they speak to Dr Arora who will always get you a prompt answer or like today managed to squeeze me into his already packed day. During COVID I called the surgery and was given a phone appointment, Dr Arora called me at 21:10 and apologised it was so late but he had to deal with an emergency, most Drs wouldnt have bothered calling at that time but wow what a service, I was so grateful that he called. Recently, a family member had gone in for a cortisone injection and happened to mention that his chest didnt feel right, Dr Arora listened to his chest and sent him straight for an x-ray, this is the most amazing part the x-ray revealed a very small shadow, Dr Arora saw this and sent my family member to be seen by a specialist who then said its a 99.9% chance of being cancer of the lung unfortunately it is, however, Dr Arora spotted it so early that it can be cured (yes the treatment will be horrendous) but he has literally saved a life with his promptness, even the specialist has praised him and said 9 out of 10 doctors would not have even seen the shadow or may have passed it off as nothing serious. I know this is an essay but I cant thank this Dr and his team enough for always being there and actually seeing us and caring for us as people not just another patient. How lucky are we to have this team. Again thank you.
Mar 15th, 2023