Wynnstay Arms, Ruabon

May 1st, 2023

May 1st, 2023

Apr 29th, 2023

Apr 23rd, 2023

Dined as a party of 4 at lunch time. Issues with the main course, bacon not crispy as we had been assured it came like that on the BLT. Burnt ciabatta baps. This got sorted. However when it came to the ridiculously overpriced desserts which were 3 white & dark chocolate brownies & ice cream (7.75 each) and a banana split (8.95) well I would expect the banana split to be something kind of fancy you can look at the picture on Trip Advisor of how it resembled something a 3 year old child would serve up! Id be embarrassed to serve a 14p Aldi banana for the whopping price tag! It also had the advertised cherries and strawberry sauce missing. Our brownies had no white choc chips in and they were burnt and hard on the bottom so had to cut with the spoon. Teaspoon sized ice cream scoops too! We made the waitress aware and she said she would speak to the manager whom never addressed this and sent over the full bill of 85. We had to ask to see her - to which she came over defensive, hostile, patronising & rude. Had an excuse for everything lectured us how a brownie is made & changed her story about it. Told me thats how a ciabatta is made on the grill and they cant help the way they burn! She didnt say much about the banana split. She was shockingly argumentative which made the whole situation uncomfortable - and I have never experienced before (having said that I havent had to raise many issues in my life) she said we would have to agree to disagree on the food and she walked away saying that the brownie couldnt have been that hard if we ate it - well yes I do have my teeth still! She knocked 2 off each dessert but she certainly wasnt happy about doing it and clearly made us aware of that with her whole demeanour. On that note if it was just the food issues I would have dined here again - but purely the poor attitude and unprofessional behaviour of the manager has put us all off. 2 of the party were regular diners there but I dont think they will return anytime soon
Apr 18th, 2023