Dunraven Windows Limited

DON'T USE THIS COMPANY Since the beginning of our experience the communication between the mobile staff, us and the main office has been so poor. Staff not turning up for appointments scheduled by the office, or turning up when they have been cancelled. There is one lady on the office phone line who is rude and aggressive. Their tactics of calling you several times and leaving answerphone messages, emails and letters all at once are also aggressive. Last week I had several missed calls, an answerphone message and an email all arrive within a 2 hour window when I was at a funeral. I read the email and it just confirmed the details of installation (no request for me to call them back). I called the office back after the funeral before the reception and explained that I needed the frequent calls to stop right now as I was at a funeral and was essentially told off and told I MUST communicate with the company. No apologies and no empathy. I was so upset. I called today as I was told installation would be at 8:30 (it is not 9:30) and no one has arrived. The same woman took my call and reminded me that I was rude on Friday and that if I didn't take my reference number off her immediately she would no longer take my calls. I just received a call from the builders and they are late because they were given the wrong postcode. I haven't even had the work done yet and I regret it. Once the work is done, in the interests of fairness I will update this review regarding the quality of the work and the installation team.
Feb 9th, 2023

Avoid at all cost just shut the door and do not let them into your home! They will Rob you
Feb 15th, 2023

I don't know if you're the one cold calling me but I'm not interested. Stop calling me.
Jul 15th, 2022

Had to call them out 5 times for my Front door! Locks failed, split plastic molding, faulty hindges, wrong size Door cut! And replaced Door , letter box on the bottom of the door rather than what I wanted!!!!! Waist hight letter box! Never Again!!! And they Still nagged me on the Phone!!!!!
Jun 8th, 2022

May be fantastic products who knows but to me a free no obligation quote is exactly that. Do not appreciate old school pressure sales tactics... I can do you a price today if you agree ....They need to get out of the dark ages and act as a modern professional organisation or at least their sales team do. Will never buy from them now
Jan 28th, 2022