Sugacane

Great selection of sweets, a lot of American style sweets! Not too badly priced.
Apr 30th, 2023

Toys are really over priced and the staff were very rude. I paid 17.99 for some water balloons and to my kids dissapointment they all burst before they filled up to use. CoMplete waste of money I wouldnt normally bother asking for a refund but as they were so overpriced I went back and was met with a very aggressive attitude from the owners daughter as we didnt have the original packaging. She remembered me and knew I had bought them. Sorry but if it was my shop I would have given the refund in good faith. Sad that they treat regular customers this way In response to your reply. I was not aggressive and I did not demand a refund. We actually asked politely for a refund. You were that aggressive the other employee (who was great by the way) had to tell you to calm down. I admitted we no longer had the packaging as we didnt think to pick up lots of tiny burst balloons but Im really not going to lie about it lol. You remembered me buying the item and admitted that you knew I bought the item. You even have a bad attitude on here asking why I bought an overpriced item. You obviously dont have children! Sometimes you treat them when on holiday and they actually really liked your shop so we always go even though it is all overpriced. You cant deny that. Its a fact. And yes I would have thought as you remembered me and obviously I wasnt lying I thought you would have given a refund and I actually believe many other shops would have when they remember the person buying them. It wasnt even about the money it was the principal and the fact I bet all the other items in that batch are faulty too and you will continue to sell them. They seemed like old stock and they just disintegrated when filled with water. Anyway, no big deal at least you know now and hopefully have the decency to check the rest of the stock and also dont be in denial about your attitude. Take a leaf out of your work colleagues book as she handled the situation great. I noticed you have a few other bad reviews about attitude and rude staff so Im not the only one. Have a good day
Sep 3rd, 2022

Purchased a paddle board from here over the weekend for the kids as it was very hot and nice, amazing service couldnt have been more helpful in helping me pick the perfect paddle board , will definitly be coming back when Im on here on holiday next !!
Sep 2nd, 2022

Great for rock and all your sweetie needs.
May 22nd, 2022

We went to the ice cream part and there were no prices on display for the ice cream or cones. The gentleman serving was rude with no pleasantries and tried to give me a broken cone. When I pointed it out he said it was his last one so I settled for something else. The cones themselves were all stale (party of 4) but the ice cream was nice. Within the time it had taken us all to eat our ice creams hed stocked up on the cones hed claimed he had no more of. Not impressed with this shop in Pwllheli.
Dec 9th, 2021