STS Holidays

Feb 26th, 2023

Sep 9th, 2022

My Amor at Black Rock Sands. Great location, spacious accommodation. However that is as good as it gets. Place was dirty, bedding stained, furniture shabby, half eaten packets of food in cupboards that had undergone the "enhanced covid sanitisation process". Booking process was easy and staff were very friendly, professional and helpful, however they were badly let down by the attitude of the office manager when we dared to complain. This place definitely does not deserve the rating it has Book with caution
Apr 1st, 2022

July 2020. My Wife and I booked Estuary Flat, Porthmadog, property code 1023 fo one week. STS rate this property as Grade 4 but we felt that the property fell well short of this grading. We returned home after only two days and called STS to check if the grade was correct. Their response was that property grading is carried out by Visit Wales. A call to Visit Wales confirmed that the property was graded 3*. STS when challenged said that Visit Wales limit the grading of properties with only one bedroom to 3*. Visit Wales confirmed this to be untrue. We will visit North Wales again but will certainly not be using STS.
Nov 1st, 2020

We recently stayed at Maes a mor Morfa Bychan North Wales, a STS holiday property. Encountered many problems during our holiday including undercounter fridge and freezer which were unusable due to the fact that the doors wouldn't stay closed. Dishwasher that didn't work. Garden furniture smashed and left scattered around the untidy garden. Glass from the broken garden table not cleared away properly. When raining the conservatory roof leaked considerably including pouring through the light fixtures and fittings which is clearly a health and safety issue. We informed STS about the many problems and they did rectify the dishwasher issue the day before we were leaving, unfortunately none of the other problems could be dealt with due to the magnitude of them. We appreciate that these are challenging times but feel STS holidays have a duty of care and should inspect the properties before letting them. We have since been offered a 100 goodwill gesture from the owner but feel that this is not sufficient considering the many problems we encountered. We emailed STS holiday as we are unhappy with the goodwill gesture, we have received no response.
Aug 29th, 2020