Gower Cottage Brownies

Best brownies ever and they are mail order so you can send Welsh brownies to your loved ones, anywhere!
Mar 23rd, 2023

Overrated and expensive. Terrible customer service
Mar 20th, 2023

Bought these many times before and ordered for a friend for her birthday. Never again unfortunately. My friend was out for evening and because the the DPD driver left the item exposed in the middle of the driveway, foxes got to them that night, leaving the packaging all ocer the street. When I contacted Cottage Brownies they wouldn't do a complimentary order and felt the delivery was good. Not going to order again. They need to get delivery drivers who place items carefully. My advice...there are plenty of other brownie companies, use them!
Feb 22nd, 2023

I'm very lucky as my company has ordered these for me many times over the years, every single time they've been amazing! This time was a new ginger flavour. Delivery is reliable via DPD and our delivery man is always interested in the brownies and he said he has bought them himself too. Thank you!
Jan 29th, 2023

Let me start by saying I LOVE these brownies and have ordered lots of times in the past. However.their poor customer service means I wont be ordering them again. Ordered a box on Tuesday night for my friend. Website was playing up and wouldnt let me finish my purchase - greyed everything out and made me go back and re select the date etc. didnt think anything of it at the time, it happens. Noticed a double charge on my bank, contacted them and they said there were 2 orders. I only received one confirmation email, one lot of your orders out for delivery updates etc etc. refused to refund, when pressed said my friend could return the brownies minus the shipping and disposal costs. Not worth it. Frustrating that this is an error with their website which they refuse to correct. Sadly seems to be a theme of poor customer service reading others reviews. Avoid and spend your money with a company that cares
Feb 7th, 2023