Pitter Patter Day Nursery Ltd

In our opinion this nursery is too large to meet the needs of young children and to deliver the level of care expected. Various issues over the course of 18 months led us to take our son out of their care completely.
Feb 21st, 2023

Jan 19th, 2023

My daughter has attended Pitter Patter for the past 2 years, I cannot recommend this nursery enough. We love the app and the updates and pictures throughout the day, they were really reassuring to both me and my wife. Our daughter absolutely loves going to nursery and is full of stories of fun activities she does throughout the day. Since our daughter started through the covid restrictions the management really put our minds at ease and showed us the nursery via zoom and has since allowed us to go in and have a look and it looks even better in person. My daughter talks non stop about the girls and they are always full of cuddles when we drop off and pick up. It's such a reassuring feeling knowing our daughter is with people she loves when we have to go to work.
Feb 8th, 2023

Embarrassed for Debra the owners unprofessional behaviour. I paid for my daughter to go full days 8am-6pm, a few months in i dropped her in at 11am on one occasion, just before this the nursery messaged me on the app around 10.30am to see if she would be in and I advised I was heading down to drop her off. I get a call from Debra about half hour after my daughter has been there telling me my daughter will miss lunch because shes late (she arrived at 11 and lunch isnt until 12/12:30 and Ive paid for this). I asked how this could happen as its a service I paid for which Debras reply was she wont be having anything to eat until 3pm at snack time. I asked if there was fruit/ snacks anything to tie her over and regardless if she was late or not they were told she would be there and I had paid for her meal. Debra was extremely rude and put the phone down on me. I decided to go pick my daughter up as I was uncomfortable with the owners attitude and way she handled the issue, once I arrived at pitter patter I asked Debra directly what happened etc and explained Ive paid for this and your telling me my child is going without food with no explanation what so ever. Debra slammed the door in my face (in front of other parents) then brought my child out and slammed the door behind my daughter. My child literally said to me mummy why is that lady being nasty to me? Debra your terrible behaviour as an owner was very noticeable you really upset my daughter let alone me! You should be completely and utterly ashamed of the way you handle yourself. Its appalling. I did also file a complaint with the care inspectorate wales regarding this
Feb 1st, 2023

My little boy goes to pitter patter and has been going since he was 8 months, they have really lovely, caring staff who really work hard and try to accommodate every childs needs. Debra, Jodey and the staff have always been very understanding and accommodating with my sons needs. I always get sent lovely photos of my son in nursery doing different activities everyday. Pitter patter is very good with keeping the parents updated as they work through an app that tells you exactly what your child does/eats/drinks/sleeps through the day. Its very reassuring that you can give them a message for updates and they get back to you very quick! There are staff there that really go above and beyond and they deserve a medal for all their hard work and patience. Well done girls
Jan 18th, 2023