HSS Hire
Hours
Chamber Rating
-
steve hendry
Great prices
Jan 16th, 2023 -
Csaba Szasz
May 27th, 2022 -
Simon Guest
Apr 1st, 2022 -
Anthony Zachariasz
I was on the plasma course here,
Dec 6th, 2021 -
Danny
Awful service. I hired a shredder from them, it came and was faulty. They sent a replacement out the next day and again it was faulty, blunt blade. They obviously do not check the units before they send them out. I am only trying to shred small branches and leaves from a laurel bush so I'm not using it for anything it shouldn't be. I called them up and was being passed around to different branches, I wanted to raise a complaint as I felt the service was poor but was at first told there is no complaint procedure within this company. I then went on to a branch manager, again I said I wanted to raise a complaint, he said a complaint will be raised and I asked if I will be notified of a resolution, he said the resolution is that I will be refunded, which I do not think is an acceptable resolution as I took a day off work to do this job and I have been massively inconvenienced. I have worked in customer service for years and I have never been with or encountered a company where there is no proper complaint procedure in place. For a company the size of HSS it's absolutely laughable, it's honestly the worst customer service I have ever received and I will never recommend this cowboy of a company. I will be taking this to trading standards as they have not delivered on their promise as a company and have taken no actions in resolving the issue. AVOID LIKE THE PLAGUE!
Mar 24th, 2022
Contact Info
- (197) 822-8703
Questions & Answers
Q What is the phone number for HSS Hire?
A The phone number for HSS Hire is: (197) 822-8703.
Q Where is HSS Hire located?
A HSS Hire is located at 38-40 Abenbury Wy, Pentre Maelor, wls LL13 9UZ
Q What is the internet address for HSS Hire?
A The website (URL) for HSS Hire is: https://www.hss.com/hire/find-a-branch/northwest-and-north-wales/wrexham?utm_source=google&utm_medium=organic&utm_campaign=local
Q What days are HSS Hire open?
A HSS Hire is open:
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 7:30 AM
Thursday: 7:30 AM - 7:30 AM
Friday: 7:30 AM - 7:30 AM
Saturday: 8:00 AM - 8:00 AM
Sunday: Closed
Monday: 7:30 AM - 5:30 PM
Q How is HSS Hire rated?
A HSS Hire has a 3.5 Star Rating from 24 reviewers.
Hours
Ratings and Reviews
HSS Hire
Overall Rating
Overall Rating
( 24 Reviews )steve hendry on Google
Great prices
Csaba Szasz on Google
Simon Guest on Google
Anthony Zachariasz on Google
I was on the plasma course here,
Danny on Google
Awful service. I hired a shredder from them, it came and was faulty. They sent a replacement out the next day and again it was faulty, blunt blade. They obviously do not check the units before they send them out. I am only trying to shred small branches and leaves from a laurel bush so I'm not using it for anything it shouldn't be. I called them up and was being passed around to different branches, I wanted to raise a complaint as I felt the service was poor but was at first told there is no complaint procedure within this company. I then went on to a branch manager, again I said I wanted to raise a complaint, he said a complaint will be raised and I asked if I will be notified of a resolution, he said the resolution is that I will be refunded, which I do not think is an acceptable resolution as I took a day off work to do this job and I have been massively inconvenienced. I have worked in customer service for years and I have never been with or encountered a company where there is no proper complaint procedure in place. For a company the size of HSS it's absolutely laughable, it's honestly the worst customer service I have ever received and I will never recommend this cowboy of a company. I will be taking this to trading standards as they have not delivered on their promise as a company and have taken no actions in resolving the issue. AVOID LIKE THE PLAGUE!