Invacare Ltd

Mar 22nd, 2023

If I could give them no stars I would. Since my powerchair has been just a year old I have had nothing but trouble. In 2 years I have had to have new ball bearings/suspension, a gear box and a motor. Each has taken 2-3 months to come which has meant its been unable to be used. At the beginning of November the electrics and the 2nd motor went and Ive been waiting since then for it to arrive. The motor arrived Friday and they went to fix it Monday to find it hadnt been put together correctly and didnt work. An email went back to Invacare asking for a 2nd motor, no response, no one is answering the phone and the rep cant help! Since I rely on it getting me around and I live in a hilly place so my boot scooter cant do leaves, hills or ice Im stuck! Whilst the buying of the chair was straightforward the aftercare is atrocious, DO NOT BUY AN INVACARE PRODUCT WHEN YOU HAVE TO RELY ON IT
Jan 10th, 2023

24 December you have responded and I have resent an email I sent already to your company . It has all the details on it. Please read it. Ordered a special wheelchair via a reputable company in November 2022. Paid a fortune for it as it was for a dementia disabled person. Told lead time 2/3 weeks . Organised occupational health person and carers at home to be there with technician 23 December three weeks later than they first said, no chair and no representative except the occupational person who wasted over three hours of her time attending the care home. Am told a special part was made in France for Invacare. Their communication sadly lacking and although website said open, voice recording machine said closed. My supplier apologetic but lax in notifying all parties and in fact . anyone til it was too late. This is what we can expect is it when we get dementia no one cares or is interested . This company is used by the nhs and no wonder we havent any money to pay out nhs staff because of their extortionate charges. The nhs need to look for another reputable supplier for wheelchairs because this company is one that should not be used. Happy. Bxxxxxy Xmas.tell that to your company who let an lady down !!! I will be speaking with you in the new year you can count on it!
Dec 4th, 2022

Don't have anything to do with this company. Simple and plain as. Not interested in helping disabled people or helping customers only in ripping disabled people off. A relative of mine has had nothing but issues with their wheelchair it is an absolute disgrace.
Oct 23rd, 2022

Aug 30th, 2022