Trade Price Sofas Merthyr

Great customer service from Heidi! Happy with sofa, quick delivery available too.
Nov 14th, 2022

If I could give 0 star I would Took 1599 off me all smiles never seen the sofa sent multiple messages on Facebook,messenger and even live on Instagram when there promos of there warehouse. Nothing no response seen all my messages, be careful of this company use a credit card at least you have protection Good luck
Sep 29th, 2022

All I want is a refund I placed my order 11 weeks ago and was told 6 weeks for delivery after 7 weeks I contacted the store who told me they would call me back .... never did .... next day contacted again was told they will call me back again and never did. I have contacted every week since once being told the factory had closed another saying I could get a refund if I contacted the Llantrisant store. I did this they stated they would look into it for me and never called back. In between the answered called there has also been numerous unanswered calls now they have told me I need to go to trading standards for a refund. How awful my poor children (one with special needs) have had to spend the summer holidays with no sofa as we had ours removed ready for the new. The attitude of the staff is appalling I have contacted trading standards who are really helpful but what an awful company DO NOT GIVE THEM YOUR MONEY
Aug 24th, 2022

Very pleased with my new sofa. Price good and quality good. Looks expensive. Delivery easy. They stored it for a few weeks until we were ready for delivery. Alex really knowledgeable about the sofas and friendly. Thank you. Will recommend.
Mar 15th, 2022

THE MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH Myself and my wife originally went into the Merthyr store on a Sunday and ordered a corner sofa and matching 3 seater sofa. Having originally been told by the girl in the shop they could not do a matching 3 seater she then spoke to the owner on the phone (Suzanne) who confirmed they could do one and as a result we paid for both sofas in full and awaited our 14 day delivery. We then received a phonecall the following week to advise it was actually not possible to supply the sofas we had ordered and had paid for and asking whether we would like to choose a different sofa. When we stated that we didn't they then called back and informed us that they could in fact do the sofas after all (suspicions raised). They also informed us that delivery would now be 60 as opposed to the 50 stated on our original order form (further suspicions raised about the professionalism of the company). On the original delivery date the sofas did not turn up despite being told all day they would be with us before 8pm and my wife taking the day off work. The sofas did finally arrive the following afternoon but when receiving delivery we quickly realised the sofas were not what we had ordered and had scatter backs instead of straight backs. The delivery drivers then proceeded to tell us that they don't do straight backs in the style we ordered so we rejected the sofas and they took them back. We then spoke to the Manager of the shop (Alex) later that afternoon and she confirmed it was not possible and took our card details in order to process a refund. Having then chased a refund for 10 days and told countless times by various staff members that it should be within our account within 5 days this was unfortunately not the case. We were even told by the owner herself (Suzanne) that the refund was on it's way and she also tried to see if we would again like any alternative sofas. We then called the following Monday and spoke to the owner again (Suzanne) who then confirmed there had been a mix-up, no refund had been processed and the girl who told us about the refund should not have done so as our sofas were still on order and were being specially made so they were not willing to refund us. By this point all trust in the company had been lost, we were originally told the order would take 14 days, and after being told for 10 days that we were getting a refund and it wasn't possible to fulfill our order then we did what any normal people would do and found other sofas! Suzanne is extremely rude and refused to accept any responsibility for the situation, continually referring to us as "awkward customers" and blaming her own staff for the situation despite even telling us herself at one point we would be getting a refund. The store Manager (Alex) was slightly more sympathetic about the situation and knew a refund had been promised but unfortunately Suzanne would not give her permission to arrange one and that we would have to go through Trading Standards. Thankfully we have now received a full refund after a stressful, long process going through Trading Standards. We regret not reading all the reviews on Google and Trust Pilot beforehand as we would never have dealt with Suzanne or the company as they quite clearly have a long history of similar sorts of situations. Read the reviews for yourself and stay well away from this company!
Apr 14th, 2022