Patt-Thai
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Hours
Chamber Rating
-
Rahul Basu
Oct 14th, 2022 -
Abbie Parsons
Oct 12th, 2022 -
Yuying Yang
Jul 28th, 2022 -
Emma Solman
Jun 16th, 2022 -
Katie Maloney
Nov 3rd, 2022
Contact Info
- (163) 337-6593
Questions & Answers
Q What is the phone number for Patt-Thai?
A The phone number for Patt-Thai is: (163) 337-6593.
Q Where is Patt-Thai located?
A Patt-Thai is located at 40 Cardiff Rd, Newport, wls NP20 2ED
Q What is the internet address for Patt-Thai?
A The website (URL) for Patt-Thai is: http://www.patt-thai.co.uk/
Q What days are Patt-Thai open?
A Patt-Thai is open:
Thursday: 4:00 PM - 4:00 PM
Friday: 4:00 PM - 4:00 PM
Saturday: 4:00 PM - 4:00 PM
Sunday: 4:00 PM - 4:00 PM
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Q How is Patt-Thai rated?
A Patt-Thai has a 4.5 Star Rating from 185 reviewers.
Hours
Ratings and Reviews
Patt-Thai
Overall Rating
Overall Rating
( 185 Reviews )
Abbie Parsons on Google
Sadly no photo because I needed to get it in my belly as fast as possible
Thank you x
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Yuying Yang on Google
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Emma Solman on Google
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Katie Maloney on Google
As soon as we called we were met very rudely by the woman on the phone, presumably the one who keeps replying angrily to anyone to give a review she disagrees with. Instead of apologising for the delay I was told no its in the kitchen and that the driver is driving very slowly. And then said basically do you want a refund or wait. If she had apologised we may have let it slide. Instead she hung up twice and basically told us we should expect a 2 hour wait for food. Its not normal by the way , we got food from another place within 40 mins of cancelling.
I want to set the record straight that we have not been given freebies from this company ever and actually are very surprised by the response we received as they were always so kind and friendly before, in fact they asked us for feedback as we were so regular to help them improve. So very strange , almost like we are talking to a completely different person.
Below is the review I posted 3 years ago:
Delicious Pad Thai from here! Ordered this a few times. Authentic Thai food!
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Rahul Basu on Google
Thought we'd give Patt-Thai another shot, however after waiting over 75 minutes for food, we were told that 'its a Friday and what do you expect' and 'the driver will be another 40 minutes' followed by the staff hanging the phone up. Obviously, we rang back asking for a refund and there was no apology or sincerity in regards to this issue.
Obviously, weekends are busy but waiting potentially 2 or more hours for a simple pad thai is not acceptable.
Obviously the owner will respond with their ridiculous excuses/remarks given that they can't take criticism very well as seen from other comments, but frankly that's the bottom line.
Shame, as 3 years ago, we actually gave them a good review and did used to order from them. Unfortunately, the standard or care is diminished and sad to see yet another potentially good restaurant in Newport offer next to nothing.
Ps. Giving 'freebies' is not the same as forgetting somebody's prawn pad thai and forgetting spring rolls and then delivering it an hour later. The expectations are that you order food from a menu which is set by you (the owners) and then people order from the menu and expect that meal as described to be delivered but in your case that doesn't happen.
I also never said it was microwaved so not sure where you got that information from and I will continue to enjoy cooking authentic Thai food at home with recipes which I learned in Thailand.
Have a good day.