Patt-Thai

As ever! Absolutely stunning food. I have never tasted anything so good in my life. Genuine authentic Thai food cooked from scratch. Love everything about this place A* Sadly no photo because I needed to get it in my belly as fast as possible Thank you x
Oct 12th, 2022

Top Quality food and very friendly staff. The red curry duck and green curry beef with sticky rice are amazing, will definitely visit again!
Jul 28th, 2022

We just had Chicken Penang and it was amazing.. only thing was that the rice was all stuck together (only kidding), we had sticky rice with it duh.. which was perfect BTW. I read a load of reviews on here before we visited and nearly all of them were top notch, with the exception of a couple of negative ones, , but they actually made me want to visit Patt even more because I loved her great responses to twits complaining because they were use to eating bland food. I can confirm that the service was excellent, food fantastic, authentic and full of flavour. Thanks Patt, we may have only been passing through, but we will visit again and appreciated the cutlery. Keep up the very funny review responses.. Emma & Lloyd.
Jun 16th, 2022

How disappointing to have been treated so poorly by a local business that we actually supported almost weekly for a long time. YESTERDAY when we called querying where our order was after 1.5 hours (an email told us it would be with us in 40 mins but we thought its a Friday , we will give an hour and half before calling as we knew they would be busy) As soon as we called we were met very rudely by the woman on the phone, presumably the one who keeps replying angrily to anyone to give a review she disagrees with. Instead of apologising for the delay I was told no its in the kitchen and that the driver is driving very slowly. And then said basically do you want a refund or wait. If she had apologised we may have let it slide. Instead she hung up twice and basically told us we should expect a 2 hour wait for food. Its not normal by the way , we got food from another place within 40 mins of cancelling. I want to set the record straight that we have not been given freebies from this company ever and actually are very surprised by the response we received as they were always so kind and friendly before, in fact they asked us for feedback as we were so regular to help them improve. So very strange , almost like we are talking to a completely different person. Below is the review I posted 3 years ago: Delicious Pad Thai from here! Ordered this a few times. Authentic Thai food!
Nov 3rd, 2022

Unfortunately the service has gone downhill since first ordering from Patt-Thai. Service is poor, in fact non existent and the food has gone downhill to the point that it doesn't even feel remotely authentic. Thought we'd give Patt-Thai another shot, however after waiting over 75 minutes for food, we were told that 'its a Friday and what do you expect' and 'the driver will be another 40 minutes' followed by the staff hanging the phone up. Obviously, we rang back asking for a refund and there was no apology or sincerity in regards to this issue. Obviously, weekends are busy but waiting potentially 2 or more hours for a simple pad thai is not acceptable. Obviously the owner will respond with their ridiculous excuses/remarks given that they can't take criticism very well as seen from other comments, but frankly that's the bottom line. Shame, as 3 years ago, we actually gave them a good review and did used to order from them. Unfortunately, the standard or care is diminished and sad to see yet another potentially good restaurant in Newport offer next to nothing. Ps. Giving 'freebies' is not the same as forgetting somebody's prawn pad thai and forgetting spring rolls and then delivering it an hour later. The expectations are that you order food from a menu which is set by you (the owners) and then people order from the menu and expect that meal as described to be delivered but in your case that doesn't happen. I also never said it was microwaved so not sure where you got that information from and I will continue to enjoy cooking authentic Thai food at home with recipes which I learned in Thailand. Have a good day.
Oct 14th, 2022