Well Newport - Kelvedon Street

Service has been awful, slow and borderline rude, and incredibly uncompassionate both times Ive visited. Customer satisfaction is not on their radar.
Apr 2nd, 2023

Doesn't deserve 1 star. What an absolute joke. Staff clearly knew I was waiting. All staff bar one chatting amongst themselves. No acknowledgement at all. I left to go elsewhere as I was in a hurry to get back to work and then saw one member of staff bent down doing nothing behind the counter. Ignorant and rude. There are many bad reviews for this pharmacy. It's about time the manager or the company did something about it.
Mar 11th, 2023

Service has just tanked recently. No longer offer repeat prescriptions without notifying us prior to their new policy. No longer text us when our prescriptions are ready, no notice to them no longer offering this service. Service inside is often very slow and you feel like youre an inconvenience to them. Would give zero stars if I could. Avoid this pharmacy, were moving our prescriptions elsewhere.
Feb 25th, 2023

Awful experience every time, has now resulted in transferring to a different pharmacy, no care for people, queues are ridiculous waiting over an hour to be told they dont have my prescription when having texts to say are ready to be picked up, and rude staff that have no respect for others, rude responses and sarcastic when questioning why theyve been told to come back when prescriptions arent there.
Jan 28th, 2023

Always a huge que, don't collect repeat prescriptions on time meaning medication is not ready when you need it! Close before the time that is advertised on their opening hours!
Jan 21st, 2023