Royal Gwent Hospital: Opthalmology

I took my very elderly mother with Alzheimers for an appointment this morning. Her appointment was for 9am. I booked her in. We waited 2 minutes then she was called in for an eye test. She was having difficulty with the test, but the nurses were so patient with her. We waited another 2 minutes, we were then called in to see an optometrist. Stephen was really helpful and patient with her. We never felt rushed. After we finished, we were back in our car before 10am. All staff, admin, care assistants, and clinical staff were brilliant. They all deserve a huge thank you. The only problem we encountered was parking! There are not enough disabled parking spaces.
Mar 5th, 2023

Amazing treatment. So thorough. Dr explained everything and was excellent. All staff were pleasant and very helpful. 1st rate treatment.
Jan 5th, 2023

Excellent service from time of entering to time of leaving all members of team kind and helpful put at ease had a procedure which was painless and helpful to cure the problem
Nov 11th, 2022

Aug 29th, 2021

Had an appointment for 9am, the hospital called 20 minutes before to cancel my appointment when I'd just arrived in a taxi. My time and money wasted. I would advise anyone with an appointment to call them ( thats if you can get through) every 10 minutes before your appointment to reconfirm.
Jun 5th, 2021