Nassa Travel

Edited pending outcome of telephone conversation
Dec 3rd, 2021

Booked once but the holiday was cancelled due to Thomas Cook closing. When booking I was told if I pay to reserve seats on the plane and Thomas Cook does go under I would get my money back, so i paid for the seats. When it came to getting a refund I struggled to get through to anyone for weeks but then was told by the staff I couldn't get a refund for the seats & unfortunately i couldn't speak to Jayde because she's never there. No help from this awful company, but the service through thomas cook to get a refund was great, thankfully I received a full refund for my holiday except the money paid for the plane seats. They told me this money would have been held by Nassa and I would have to claim it from them. 40 odd wasn't worth the stress of trying to communicate with this company anymore so Nassa kept my money. I wrote a review on their Facebook page and received messages saying I was ruining her child's future which was extremely weird and disturbing. I would advise her to be a good role model and make an honest living, not keep people's money they have worked hard for. Definitely would avoid this company, I've learned the hard way but paying a little extra to go directly with companies such as TUI is definitely worth it.
Oct 23rd, 2020

Recently booked New York girls were absolutely fab in helping us
Mar 2nd, 2020

Really really accomodating in helping you with your travel plans
Feb 8th, 2020

Dec 29th, 2019