Valley Carpets

Excellent service from beginning to end. Would highly recommend this company.
Apr 17th, 2023

Great service and knowledge of products! Used these a few times now and genuinely couldn't be happier!
Apr 4th, 2023

Just had some carpets fitted in our Children's room, very friendly throughout the whole experience from purchasing to fitting. Much cheaper than other local quotes wed received also.
Sep 19th, 2022

Valley Carpets Newport was recommended to me and I dont normally leave reviews but they were great. We wanted Herringboe and there was lots to choose from and reasonable price too.The finish was 10/10 and Im genuinely so happy with it! Definitely will be coming back for the rest of the house. Thank you!
Apr 8th, 2022

Ordered a carpet, the shop booked it for fitting for the wrong week, so we had the house upside for a week. On the delivery day the fitter arrived 3 hours late with no tools and no van, my Wife and I welcomed him in and offered him a drink, but from the start he appeared very annoyed, he continually complained that he couldn't do the job that day because of several non-issues which we said we would sort out straight away (TV was still in the room, there was some grout left on the tiles and there was one gripper which needed reattaching, Carpet would have to be lifted over the Hot Tub) when I suggested instead of gluing the gripper down we hammer/screw it to save setting time, he became very aggressive and stormed out of the house saying he's not putting up with this and that this work wasn't even booked in for him. I phoned the shop who after phoning the fitter said (edit to provide full balanced picture) the fitting was sub contracted out and nothing to do with them and that it was up to me to sort out with the fitter directly (they did however contact the fitter later and try to arrange for him to come back) . The carpet was still left on the drive, once the fitter left, but thankfully the delivery man came back to help me in with the carpet, the delivery man said a refund wasn't possible as fitting was nothing to do with them. We have now booked fitting with someone else. I would avoid using this company, certainly don't use the fitting service as the fitter has really upset my Wife and I. I later received call back from Shop to say this review was totally untrue before they hung up, but it really isn't, I think the fitter may have had too many jobs on that day is my guess and was looking for a reason to reschedule, but taking it out on my Wife and I was unacceptable and there was no certainly no abuse involved. The response to this google review should give you all you need to know about how you will be treated.
Feb 8th, 2022