Ringland Medical Practice

They say that you call at 8:30 for appointments or emergencies I did it at 8:29 and I was waiting 15 minutes in line and they never answered and when I went to the reception the person was upset and rude. I don't understand why they act like that.
Mar 18th, 2023

I have to say the reception staff are so rude. They will openly gossip and have conversations loudly among each other meanwhile watching a queue of patients waiting for their attention. Last time I was there the receptionist was openly swearing to her colleague which was so unprofessional. Also Michelle's attitude over the phone is completely unsympathetic and not what you would expect from someone working within the care / healthcare sector. If it wasn't for my GP who is great, I wouldn't hesitate in switching practice. The telephone system leaves a lot to be desired, endless ringing and the lines are often engaged leaving vulnerable patients feeling helpless.
Nov 18th, 2022

On Friday I called for a sicknote, I had a callback from the doc who wanted to see me, he ended up referring me to the hospital straight away, I was panicking about going so completely forgot about the sick note, as did he. I called this morning (monday) to ask if he had done it; nope, they took the correct number off me and said I'd get a callback, which yes that's fine as they got back to me pretty quick last week, fast forward to 4 o clock and still nothing, after several attempts I finally get back through and they said someone rang me at 5 to 12 on our old landline - that has been defunct for 5 years!!!!!! Despite being given the correct number. Had to give the correct number again and this particular Receptionist (michelle she said her name was) was rude and kept talking over me and rudely said that she cant guarantee the doc would call me today. I should have had this sick note on Friday, I'm now in my 11th day of sickness and ongoing for the foreseeable, and it seems I am being deliberately scuppered from being provided with a sick note. Is there a reason for this? Am I not allowed one? Why is this being done? I am guessing i won't receive a call back today and tomorrow will have to try yet again! So that I don't lose my job while being very unwell!!! Going out of my mind, anxiety attacks are at full force. I cannot believe this is actually happening. The level of incompetency is staggering
Sep 25th, 2022

By far the worst GP surgery in Newport.
Sep 8th, 2022

Disgusting! The worst Gp Ever!
Jun 11th, 2022