Admiral Insurance

This company has instructed debt collectors to attempt to extort money from me which was not owed by me to them, after dismissing my complaint despite having a recorded telephone conversation that proved I did not owe any money. After referring this to the FOS and the FOS agreeing with me that no money is owed they have gone awfully quiet... Time for court action
Apr 27th, 2023

Diabolical I have been waiting for a claim some one hit me before Christmas and still not rang me back offered me rock bottom price for my van because the person who hit me is with admiral to do not go through this company or any of its sub companies discussing customer service
Apr 7th, 2023

Been with them nearly two years. Never had any issues until we had a car accident and actually had to file a claim. Day of car accident - system kept failing and had to repeat the situation several times, received claim number eventually and recovery truck sent out to pick up our car and we got an Uber home Day 2 - no one has called us about the whereabouts of our car so we called and were told there arent any claims on our account and no evidence of yesterdays call. They asked us if we called the right number and we told them someone came to collect our car sent from them. He insisted theres nothing on the system and only believed us when he saw a claim against us and he recognised the name of the company that collected our car. Wasnt able to locate our car. Day 3 - again waited all day for a call. No one called us. So we called. Waiting over N hour on hold every day by the way. We were told the garage they sent our car too isnt accepting our car because were too far from the garage so theyre arranging to send it elsewhere. Took details of the garage. Day 4 called the garage that are supposedly receiving our car today they havent received it. Called admiral again they have no idea whats going on. Bare in mind, every time we call we have to explain everything again. Day 5 called the garage again car hasnt arrived. Called admiral waited an hour for a 5min convo saying they have no idea whats going on Day 6 - at this point were so fed up we decided not to call. Received a letter in the post threatening us about not filing a claim and theyre going to cancel our policy meaning we have to pay for all damages and repairs for all cars ourself. WHAT AN ABSOLUTE JOKE. DAY 7 - called again. Waited an hour. Called the garage. Car hasnt arrived and they said might be one of their partner garages. Day 8 - still no cal or known whereabouts. Day 9 - another phone cal waited 90min and phone hung up. Office closed. No courtesy car. No known whereabouts of our car. No acknowledgment of our claim. Were struggling to get around. My partner has work. My kids have doctors appointments. Admiral??? What is this? Wont be renewing with you and will be making sure I leave reviews everywhere I possible can about your rubbish customer service!
Dec 9th, 2022

Dont buy car insurance from Admiral. My front windscreen glass broken by a stone in Mar and I had wait until today without update for replacement. Every time I contact Admiral, they told me to contact Autoglass and Autoglass never follows up my glass ordering status. The crack of the windscreen extent from the passenger side to the drive in these 8 months and Admiral just dont care about your driving safety.
Nov 20th, 2022

Nov 17th, 2022