weflip

Absolutely brilliant experience. Didn't have to do a thing. Would use Weflip again without a doubt. (Plus, I like the advert!)
Mar 14th, 2020

They didn't flip!I contacted them 3 weeks ago. They said they would sort it. Not heard from them since
Mar 8th, 2020

I've changed my review, initially I said "The service was very easy and very good." and initially it was, but I feel the need to update my review after the lack of service. I signed up in February, but by September I hadn't heard from WeFlip again since first signing up, so I went to their website and found a energy deal that would have saved me 52 a year, so I should have been automatically "flipped". I emailed WeFlip to ask why they hadn't changed my supplier and I got a stock answer saying that they look at many factors when switching suppliers o would only swap suppliers when it saved more than 50 a year. It was clear from their reply that they hadn't looked into my issue as there were no fees for leaving my current deal and there was at least one deal available that would have saved me more than 50 a year. Less than 2 hours after the reply to my complaint I received an email saying WeFlip were looking for a new deal for me, so I figured the issue was sorted and they would find me a new deal. A month later I get another email from WeFlip, not to tell me they moved me to a new deal given the 52 cheaper deal was still available, but to tell me my current supplier had gone out of business and ofgem would appoint a new supplier. I complained to WeFlip again to ask why I still hadn't been moved, and pointing out I wouldn't still be with the supplier that was going out of business if they had done their job at any point in the 8 months I had been a customer. Their reply told me that my supplier had gone out of business, as again it seems they have failed to read my email. WeFlip never did their in the 9 months I've been a customer, and now I'm stuck being processed by OfGem. WeFlip also never managed to read the emails I sent them, or deal with them in any helpful way. I won't be using them again
Feb 28th, 2020

Weflip found me incredible cheap tarrifs with a company called ToTo, the website was easy to use and monthly online bills were the best I have experienced, but alas just 3 months later - the dreaded government "green tax" killed off another small company. I will have to wait to see who the regulator will be transferring me to as my new supplier, but if the deal doesn't suit me i know Weflip will be able to offer me another great deal. Even with my supplier going out of business I know I have lost nothing, and Weflip was immediately in touch to reasurre me I had nothing to worry about. Great service thank you.
Dec 27th, 2019

I switched to save, however they didn't switch both my supplies but instead charged me the same for one, leaving me to pay the same with my other, costing me an additional 50 a month. I raised a complaint, contacted many many times and no reply. They didn't even honour their offer of an Amazon gift card to switch either! They didn't even tell me that 2 payments would come out in the first month! No one called me back, no one replies - now i have to take my case to the ombudsman!
Dec 12th, 2019