Santander

Oct 27th, 2022

Very friendly and helpful staff with convenient ATMs inside and out.
Sep 1st, 2022

Unhelpful. You can't even open a bank account without booking online even though there were people working and available. Banks have become faceless and useless. No more do you have a local helpful branch.
Aug 14th, 2022

No experience team
Aug 27th, 2021

Poor experience at the Newport branch with absolutely no enthusiasm from staff to address. Tried to deposit cash and was told that they could not accept because till was full. Had to get them to explain three times as I did not understand that a bank was refusing to take money. They suggested that there was no room for coins and I should go to the post office or come back tomorrow. I asked to speak with the manager who repeated same story with the addition that they had had a nightmare day with people bringing money to deposit! You are a bank - taking money would seem to be the business you are in. I asked about the complaint procedure only to be told that I would need to look it up online. The online form is a chatbot. Had a Santander savings and current account for ten years and seen the de-investment in basic services and move to sell financial products. I will look to move my accounts to an online bank as the high street is going to see the end of branches shortly.
Dec 5th, 2022