Motazone Cwmbran

Used this garage twice because they were cheaper. Never again. Their customer service and communication is appalling and they take forever to do anything. Needed two tyres changed, turned up when opened as they said just turn up, apparently the tyre fitter wasn't there. Went back an hour later as instructed with a 1 year old might I add and was made to wait over 2 and half hours, yet no communication about it. If we knew it would have taken so long we could have walked home but no communication at all. Won't be using them again.
Mar 29th, 2023

Average service. Dropped my car off for a major service at 8am as it was a morning appointment and didn't get it back until 3pm. When I arrived to pick up the car, I was not taken through what has been done and I had to practically pull the information out from the staff member behind the desk. Work has been done from what I can see so far at a satisfactory standard however due to the amount of time it took and the lack of customer service is the reason for my 2 star rating.
Feb 6th, 2023

I live in Barry and was returning to Cwmbran to visit family. My car started badly juddering and the yellow engine light came on and a member of my family suggested I visit this garage to resolve the problem. I dropped the car off and was contacted a few days afterwards to advise the problem was the oxygen sensor and was assured that it was nothing else. I gave the go ahead to have the car fixed along with a service and was then brought all the way back to Cwmbran by family to pick the car up as they said the repairs were finished. I drove the car back to Barry and on the way back the juddering started and the yellow engine light came on and was extremely fearful Id crash the car. I contacted the garage to express my concerns and the first person I spoke to didnt really seem to care and said to bring the car back into the garage. I advised that as the car was back with me in Barry that it would be extremely dangerous to bring it back to Cwmbran and that the problem clearly hasnt been fixed as they advised it was. I then spoke to the manager whose attitude and professionalism was absolutely disgusting. He kept repeating to bring the car back to Cwmbran despite constantly repeating that I couldnt do that in the cars state. He also stated they couldnt collect the car but then stated he could get a tow company involved but that Id have to pay the cost which is ridiculous; especially considering this is the fault of the garage. After further pleas to pick the car up and return it and to actually fix the problem I paid to have done; the manager ended up putting the phone down on me. Im now going to take the car to a local garage in my area to sort out the mess this garage has caused to my car and will be contacting trading standards. Do not go to this garage if you want your car looked after. Dreadful customer service and a lack of care from the staff and manager. UPDATE : Second garage confirmed the wrong oxygen sensor had been replaced and that the service done on the car; double the amount of oil had been put into the car and one of the car breathers was slightly crushed. Since this review was first posted, a CCJ has been served against Motazone Cwmbran and they now legally owe me the money I paid for the work. As expected, they have failed to respond to this and my messages on social media; requesting how Ill be repaid. Clearly they know theyre at fault but dont want to take responsibility for their mistake. Please please do not take your vehicle here, go elsewhere and save yourself the hassle.
Jan 24th, 2023

Jan 18th, 2023

Dec 27th, 2022