The Pembrokeshire Holiday Company
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The Old Vicarage
Nevern Community, wls SA43 3BN - (753) 517-2998
Chamber Rating
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Christopher Lomas
Nov 9th, 2021 -
Edmund Caldecott
Apr 12th, 2022 -
Peter Evans
Mar 1st, 2022 -
A P
Jan 6th, 2022 -
Alice Ryder-Smith
Nov 18th, 2021
Contact Info
- (753) 517-2998
Questions & Answers
Q What is the phone number for The Pembrokeshire Holiday Company?
A The phone number for The Pembrokeshire Holiday Company is: (753) 517-2998.
Q Where is The Pembrokeshire Holiday Company located?
A The Pembrokeshire Holiday Company is located at The Old Vicarage, Nevern Community, wls SA43 3BN
Q What is the internet address for The Pembrokeshire Holiday Company?
A The website (URL) for The Pembrokeshire Holiday Company is: https://thepembrokeshireholidaycompany.co.uk/
Q How is The Pembrokeshire Holiday Company rated?
A The Pembrokeshire Holiday Company has a 4.6 Star Rating from 8 reviewers.
Ratings and Reviews
The Pembrokeshire Holiday Company
Overall Rating
Overall Rating
( 8 Reviews )
Edmund Caldecott on Google
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Peter Evans on Google
We did not have a great experience with Meg and Emma..
Church Cottage was lovely. Possibly a bit smaller than we expected, but it had everything we needed. It was in a good location. To us, it did not appear well managed.
I can see why they get glowing reviews from many guests. After you book a property with Meg and Emma you get a lot of emails with things to do and places to eat. These emails are nice, but they are automatic, set up in AirBnB. When we wanted to communicate directly with them, we found the experience less good. The personal touch is lacking!
The shower didnt work. Meg and Emma were slow to respond. AirBnB suggested they would respond within 1 hour. (A setting configured by them.) We had no response for more than 7 hours. Initial first try was 10am on a working day. Only then when I tried again, this time near instantly. Meg seemed to want to deflect the responsibility onto others. Previous guests or the cleaners. Cleaners clean, and you seem to ignore your guests!
Rather than intent to get it fixed, we were offered a plumber to have a look, if we like, if they can find one.. When you are staying for a week, a plumber to come and have a look, so he can come back a couple of days later with spare parts is not that appealing. Weve already waited a day for you to get back to us! We dont want to share our holiday with the plumber! The shower was fixed on our 4th day of a week long stay. It was broken when we arrived.
There was also dog poo in the garden from previous guests. One of the sofas was missing a leg. The property was not as clean as we would expect for the price.
Compared to other properties we have stayed in, we were disappointed.
Meg owns a B&B across the road from Church Cottage. I find it odd you would not mention that to guests staying in a property you manage. That place was immaculate! Meg obviously does know how hospitality works!
Get a guest book you cant tear pages out of and manage your AirBnBs like your actual BnB.
Edit since your response:
I find a few things interesting here.
Firstly, as a property manager, you feel that your clock starts at the point you receive notification. Even if you are unable to receive that notification for a substantial period of time. As a holiday maker, when it comes to core items broken in a property, the time starts when my holiday starts. To me, if you manage nearly 40 properties, you should not be unavailable for such a long period of time.
It is also interesting that you didnt go straight to lies and slander here as you did in response to my AirBnB review. I guess that was because you knew I couldnt edit my review on AirBnB.. Well, apart from suggesting you didnt leave us without a working shower for 4 days of our 7 day holiday. You did!
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A P on Google
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Alice Ryder-Smith on Google
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Christopher Lomas on Google