Lloyds Bank

Went this branch today. It's the fourth time I have been there in recent months every time the red headed lady is rude and abrupt. I pay my rent by cash every month into my landlords account. I have tried the automated machines they never work. She refuses to take my money. Again today she told me to use the machine I explained politely that I had problems in the past and last time even an assistant tried but could not do it and then she made me wait at the back of the line even though her assistant gave her the cash and asked her to do it as I had been waiting a while as we could not get the machine to work. I will never go there again. Your member of staff needs a lesson in customer service. Chepstow branch is so much better polite and helpful.
Feb 22nd, 2019

Opening times are horrendous
Dec 14th, 2022

popped into this branch whilst on holiday in the area. Very stern looking lady served me.. a smile and pleasant exchange would of been nice. Shocking attitude
Jul 13th, 2022

"WARNING" your hand written cheques may get destroyed using the in-branch automated paying in machine. When handwritten cheques are paid into the machine it struggles with the different styles of handwriting, although it excepts and gives you a photocopy receipt, if I cant read your perfectly legible to humans cheque, it will destroy it - it does not matter if its 10 or 1000, you lose your money, I'm talking from experience so BEWARE!
Apr 9th, 2020

Jan 7th, 2020