Llangollen Outdoors

Critical: Professionalism, Quality, Responsiveness
May 4th, 2020

Took girlfriend river tubing for her birthday, great day out staff friendly good knowledge and looked after the whole group very well , would definitely recommend, possibly more rapids could be added to make the day even more memorable but loved it ! Go and give it a go u won't regret it!
Aug 8th, 2018

Jun 17th, 2018

They took my money (850 for 17 persons) and we didn't received the service I payed for (white water rafting). They sent an information email to me less than 2 days before the activity I booked saying that they are in a liquidation process and are unable to provide me the service. I am sure that they knew the situation at the moment when I made the payment but they didn't told me anything.
Jun 7th, 2018

Bought a 2 person white water rafting via red letter day for here. Rang to try and book and got through to somebody who gave me available dates. Had to confirm with my girlfriend so said i would ring back. I then tried to contact them for the next 5 DAYS via the phone which just rang and rang. I left voicemails with my details and they never rang back. I spoke to people via their website online chat and left my details and was promised they would call me. They NEVER did. I even contacted them via their facebook page but again they didn't reply!! It's now been 12 days since i last contacted them and STILL no reply. If this is how their customer service is when trying to book a 120 experience is i'm glad i never booked. I have had to go via red letter days (who also tried to contact them and got no response!!!) For a refund. Avoid and go with somebody else.
Sep 1st, 2018