Hengwrt Boarding Kennels & Cattery

Great kennels, always a great service. Clean, and the staff clearly love animals.
Mar 11th, 2023

I took my dog here a few years ago, picked her up after a weekend and she smelt like she had been sitting in her own wee. She's never had issues and she's a happy bouncy dog. She was covered in fleas. It was very upsetting. I dont know whether it's changed much now, but worth having a look around before you book in to make sure you're happy with the conditions - I wouldnt go back.
Feb 12th, 2023

Use this place every time I go away they always look after my dog well
Mar 31st, 2022

DO NOT USE THIS KENNELS! They abandon the animals leaving them with no supervision and my dog now has an eye and skin infection. On arrival at the kennels the building looked run down and uncared for but I thought with him being a chilled out dog, us only going for a few hours and the office is right next to his run he would be fine. I thought it was odd we weren't asked for proof of vaccinations but she did ask if he had been vaccinated. We were then lead through to the pen/runs and I wasn't very impressed. Everything looked very rundown and in need of a good clean and repainting. In hindsight I should have tuned him around and cancelled the kids day out but again I convinced myself that he would be OK for a few hours. So I dropped him off at just after 11am and returned shortly after 3.30pm to find nobody there. After trying to call, message, look around the rest of the even worse state kennels (thankfully not in use) and trying the house nextdoor there was still nobody to be seen. At this point my dog was so distressed that he could see us and not get out that he was whimpering and shaking with stress. This in turn distressed my 5 year old twins who were crying with worry pleading with me and my husband to "get him out". I eventually got through to the lady 20 minutes later and asked her to release our dog. Her response was that she was out at the moment and wouldn't be back until 4.30 at the earliest. I was shocked and pretty angry. I asked her if anyone else was here to release him but she said no. I said, so there is nobody here supervising the animals at all through the day and she confirmed that this was true. This was the hottest day of the year too. I couldn't believe it. I was so angry. She arrived back at 4pm and wasn't very polite. our dog was returned to us and spent the rest of the day shaking. And to top it off, he was there for 4 and a half hours which turns out is enough time for him to get and eye infection and a skin infection. He has medication and shaved patches of fur so we can treat his skin. Awful place, zero animal care, zero cleanliness.
Nov 9th, 2021

Wonderful service, our little pup was really well cared for. It was the first time we had left her and Jennifer was so kind. Highly recommend.
Jul 15th, 2021