The Groom Room Llanelli

Mar 28th, 2023

Took my 4 month old Lab puppy. The ladies were great and he came back smelly great and so soft. Not sure why so many bad reviews. The staff were great and most importantly they done an amazing job.
Dec 19th, 2022

Very disappointed in the service and attitude of the staff who seem to lack the necessary training, which is not a fault of their own. After waiting for weeks, I was told they couldnt handle my dog, who was nervous (they used the word aggressive which was offensive) in a very tight space with strangers. These things happen, but the apology was less than sincere, and was delivered with distain and laughter. I was furious... like I havent got better things to do with my weekend. I would say that the place might be better suited to small dogs, but we werent thrilled by the previous grooming of out Pomeranian. I think a lack of oversight is to blame, here, and the recruitment and staff training processes need immediate attention. This is the first negative review Ive written, ever
Sep 18th, 2022

Absolute abysmal customer service from the store. Ive booked an appointment and had to wait for two months as I needed an appointment on a Sunday. On the Sunday in question I was called five minutes before my appointment time to tell me that They had staff sickness!! They would need to reschedule and I would be prioritised with the booking. I was promised a call back on more than one occasion after three days have passed no contact. I called the store there was no offer of apology or acknowledgement of my inconvenience only offer another appointment over a month away. I will take my money and my dog elsewhere. I note other comments about a very bad customer service from the store if only I had read them first.
Aug 30th, 2022

I like it here,but I find the toys very expensive
Jul 8th, 2022