The Hideaway Bynea Cafe

Vegan Breakfast recommended. Friendly, welcoming service.
Dec 20th, 2022

Really lovely staff and delicious food! The kids even got colouring while they waited. The whole family loved it! Can't wait to go back and try more from the new menu :)
Apr 4th, 2023

Went here for breakfast and wasn't disappointed. Eggs Benedict was great! There was a lot of water in one of the eggs, which exploded and messed up the taste of the sauce. But it happens service was great. Staff were friendly and food was dishes out fast. The latte was to die for.
Apr 1st, 2023

First time I've tried this little gem, food was really tasty, well presented and, not the cheapest but will go again. Really nice staff very polite and service fast and friendly.
Mar 1st, 2023

The good: vegan options, nice decor, and very clean. The not so good: When I arrived and stood at the counter to order, the lady behind the counter didn't say anything at all - no greeting, no "can I take your order" or even a smile. She looked very unhappy as though she didn't want to be there. The wifi wasn't working so maybe that's why she was unhappy but regardless, to not be greeted or even acknowledged is not good customer service and it made me feel unwelcome, as though I was an inconvenience to be there. The cook (I presume it was the cook) popped his head around the corner and just looked at me for a few seconds without saying anything (again, no greeting or smile) and then disappeared back around the corner - which seemed a bit odd. I ordered a vegan burger with fries. There were sachets of condiments at the counter - I asked if they were free and the answer was yes so I picked up some sachets but when I sat down at a table there were already lots of condiment sachets on the table - why couldn't I have been told there were already condiments on the tables? A small thing, but anyhow... Despite there being only six other diners (one of whom had just finished eating, one was already eating, and the other four were waiting for their meals to arrive), it was 25 minutes before my meal arrived. I understand that food is cooked fresh but that's an extremely long time for a very dinky portion of fries and a simple burger in a bun with a bit of 'salad' when there were only four other people waiting for their meals. After waiting for for almost 25 minutes I politely asked the lady if my meal would be ready soon and she replied (again with no friendliness, smile or apology) that the three people on the table beside mine were just about to be served and "yours will be next". In comparison, I often eat at Venezias Cafe in Llanelli (in Seaside) where the staff are always immediately friendly, welcoming, and seem genuinely happy to serve people. I usually order a breakfast that comprises several more items than what I ordered at the Hideaway and even when they're full of diners, I've never had to wait more than 6-7 minutes for my meal - all of which is cooked fresh and the portions are a good size. The meal at the Hideaway comprised a very small portion of fries served in a miniature wire frying basket, the saddest looking burger I've ever seen, and 'salad' that comprised 98% iceberg lettuce. Although the miniature portion of fries was piping hot, the burger was barely lukewarm. It was inside a bun which was creased and flattened, and looked like it had been sat on. There was nothing else in the bun - so sauce, salad, or anything - just the burger. The burger's flavour was not bad but it was not pleasant to eat because it was almost cold. The 'salad' comprised about three large handfuls of shredded iceberg lettuce (which was crunchy and fresh), but then only two extremely thin half slices of tomato (so thin they were almost transparent), about 6 tiny cubes (smaller than dice) of cucumber (I've never seen cucumber sliced into tiny cubes before as opposed to round slices), and a small sprinkling of little squares of red onion. In summary, it was an extremely disappointing visit - particularly because of the very long, unnecessary wait and the complete lack of friendly customer service. It's a shame because the decor is very nice, the tables aren't too close together, and the cafe is very clean.
Feb 8th, 2023