Llynyfran Surgery

Systems in place at the surgery are not fit for purpose! It is most frustrating to the patients. Recorded messages are so tedious lasting about one and a half minutes about Coronavirus etc etc before a receptionist answers. A request for a telephone appointment with a doctor is usually met with a typical waiting time of about three weeks while allowing a face to face appointment sooner. The irony of it is that it consumes much longer a time for the doctor and elderly, frail patients having to undertake a hazardous journey through winding, narrow, hilly roads to get to the surgery! In short, the present systems need a complete overhaul to meet the needs of an ageing population in and around Llandysul! Perhaps, from my own recent experience, Practice Manager(s) should spend a couple of days studying the excellent model at the Cardigan Integrated Healthcare Centre where different clinical specialties operate under one roof to make it a jewel in the NHS delivering a fantastic service to the patients!
Mar 9th, 2023

I am Julia Steans & my mother is a patient at your surgery. I have had occasion to request home visits recently from various of your staff to my mother & wish to express my heartfelt thanks for the promptness with which you came to her & the excellent & friendly medical care which you provided. I know the Health Service receives some bad press currently but your care & committment has been superb & I am so very grateful to all at Llynyfran. I have total confidence that my mother is safe in your hands.
Jan 1st, 2023

The actual care from the doctors and nurses has been fantastic. But the administration side of things is slow, and prone to repeated errors. Beyond frustrating to deal with. "Marion" is useless.
Nov 16th, 2022

Wonderful friendly helpful practice. Receptionists always pleasant and helpful.GP s Kind attentive and always helpful despite difficult job . Thankyou .
Oct 21st, 2022

A short wait for an excellent Doctor.
Jul 8th, 2022