Nantgwynfaen Organic Farm Self-Catering Accommodation, Camping and Farm Shop West Wales

Booked to stay at this place after seeing the ad in booking .com and was lead to believe we were booking a two bedroom cottage for a weekend break for my partners birthday and to with friends. My partner arrived to the place early on the Friday and when she arrived she was greeted to what looked like an abandoned farm and when she was sitting in the vehicle she seen two dog running wild and she seen the cleaner. She asked the cleaner are the dogs safe and the cleaner said yes . She asked us this the holiday cottage and got a reply yes . Then she exited her vehicle and the dogs jump all over her ruined her new converse boots and new diesel jeans . And when the owners of the farm returned my partner asked about were the cottage was and then she was shower a farm house that was not what we booked . We had to share two rooms one of which had the kitchen . And when she asked about the cottage she was told this it and she would have to pay twenty pounds extra per night for the use of the living room . She went outside to phone me and stepped in dog mess thats scattered all over the yard . The owner seen this and just said what do you expect your at a farm . So if your thinking about booking this place dont . They even charge for the use of the logs you use in the games room thats freezing cold . Horrible people that only wants your money and miss sells their property.
Feb 27th, 2023

Venue was not what we expected, we basically had 2 rooms and a kitchen, we had no living room but was offered a living room for a extra 20 per night. The customer service skills of the people who owned the farm were appalling, unruly dogs jumping all over you and dogs mess everywhere. We were shown the "games room" which had a lovely log fire with logs at the top which we assumed we could use but apparently they were at extra cost, I was shocked that considering we had paid alot for 2 rooms I found this again awful customer service.
Feb 21st, 2023

Aug 15th, 2022

Aug 6th, 2022

Mar 5th, 2022