Smyths Toys Superstores

Really traumatising experience in the Llandudno store. Smyths toy stores refuse returns for any reason and will neither refund or exchange a purchase. You will not be able to exchange anything whether it be faulty or have a manufacturing fault. Their policy is one of its not our problem, return it to the manufacturer. We are currently in the process of returning a faulty Lego set that cost 84.99 which the staff swore was all good and they emptied the contents of the box all over their counter whereby we lost many parts behind their counter and all over the floor. They stuffed what remained back in the box and refused to deal any further with the complaint. I e-mailed the company and their response was the same. I am now in the process of contacting trading standards as I believe that by refusing returns they are trading illegally. I reminded the manager of my rights under the law and he told me he was not interested in addressing those concerns. Buyers beware, as this kind of trading is beyond reprehensible and we will never set foot in that store again.
May 3rd, 2023

Im 19 years old and never having been to a ToysRUs or Smyths Toys, it was actually like my inner child had been healed. I know its just a shop but younger me was screaming inside. My friend who came with me started laughing when we got through the door as my face literally lit up at the amount of toys in one store and how high the shelves were. I spent ages in that shop and it was so nice to see new and nostalgic toys. I ended up buying my brother a lego set for his birthday which i know he will like. I cant wait to come again
Apr 25th, 2023

Will never shop here again Faulty car seat and will not refund manager rude and abrupt also
Apr 22nd, 2023

Well priced, friendly staff ,plenty of selection Recently brought Lego technic cat app controlled bulldozer from here. Almost finished:)
Feb 27th, 2023

Great shop everything you need, great value for money
Feb 16th, 2023