Personalised Jewellery Ltd

I absolutely love the product excellent quality and the silver is so heavy Im absolutely made up with my order. Thank you
Dec 19th, 2022

Great online business. The website was easy to navigate, very simple to order what I wanted and a good range of products
Aug 8th, 2022

DISGUSTED The most disgusting customer service; I was shocked at some of the emails I received. When the personalised item I ordered wasn't delivered the company claimed to have sent me an email to inform me, this was never received (neither was an order confirmation email and I see others had a similar experience). When asked for the email to be forwarded, the reply I received was 'unsure why you need to see it again'. When I expressed my disappointment in the service I had received, the reply I got was 'Our service has not been disappointing'. I've never known a company to be so argumentative! The engraving is squint and messy, a very poor quality product.
Jun 27th, 2022

Jan 29th, 2022

I wished I had read these reviews before placing an order from this company. A company of any standing does not have this many bad reviews. I ordered a personalised bookmark from here, it is so small its not fit for purpose and cannot be used as such. It's also poor quality. When I complained James was extremely rude and not interested. He actually left me a voicemail threatening me with legal action if I posted a poor review. He also accused me of hiding behind emails???? No actually it's because I want a paper trail from you. As I've no intention of just walking away. Especially after your attempt to intimidate me into silence and not posting a negative review. Customer service appalling. In fact I can't really call it customer service. I do not recommend this company. I have written to trading standards and have also saved my two voicemails I received from James. As i can use them. I wonder though how many customers that complained were threatened with legal action if they posted a review of this company????
Apr 10th, 2022