Wales Doctor

This place is a perfect example of how terrible some GP surgery's have become in the UK. Doctor who is very reluctant to actually do his job and see patients. He wants ... more

These receptionists need to be kept on a short leash, they really do need to be trained in customer service or find a job they are happy in

What an absolute joke. Waited 30 mins on the phone in a position of 4 people, just to get an emergency appointment, only to be told they have no appointments available an ... more

Coming from a different surgery, I have recently moved to the area and changed to this centre . The receptionists are amazing , the doctors are great. Of all the times I ... more

On hold for over an hour to get cut off. Great doctors

I have been in the area for a year now. I have had a number of appointments in that time and I can truthfully say that I have received nothing but good care, and very hel ... more

Only given one star, because Ive had to. I would have given zero stars. Im sick to death of them always getting my repeat prescription wrong. Usually order my repeat pres ... more

I've had mixed experiences here to be honest. At the latest appointment, I felt the doctor was being very dismissive, and basically told me to go private! I am with BUPA ... more

The receptionist Julie was very rude.. I was in terrible pain and she thought it was not an emergency. Please do not share your illness with her. Talk to the doctor

Reception staff are rude, you don't get any appointments and they don't have the phone on in the morning to book a same day appointment. Been told to wait over a month fo ... more

Dr Moore is useless, Dr Williams excellent, Dr Perry (Lord lucan) Great. Aimee & Katie in desk excellent but Chloe a jumped up kid. Reason I left.

The doctors and nurses are fine - the trick is getting to speak to one. The system they have for booking appointments is atrocious, and is clearly failing on all sides. T ... more

I cant speak highly enough of the surgery in Killay. Weve been with them for 25 years.I usually use Killay, but sometimes go to Sketty. I think theyre an excellent practi ... more

Good luck getting an appointment

All staff, have always been pleasant & helpful. Drs have been very good, & the nurse was lovely when I had a blood test. It is a busy practice, & phone lines do get busy. ... more

100% totally broken!!! Not sure there's anybody who has anything good to say about this surgery anymore! Its so sad for the elderly, they don't stand a chance. 4 times I ... more

The doctors are all right if you can manage to get an appointment - but the system for that is absolutely ridiculous. The receptionists tell you to call at 8am in order t ... more

Any possibility to see my GP not for me and for my children during illness...hot line NHS was more useful

Staff and medics very friendly and cooperative.

Phone is off most of the time

It's a very good GP practice. What I love about it is that you're not kept hanging on the phone for someone to answer it for an hour. I usually get straight through on th ... more

Very good service.

I filled out the registration forms for myself and my husband several times. I am pregnant and my wife is sick and our house is a little far away. However, I traveled the ... more

I find all the staff helpful and when I contact them. If I need to see a GP this has not been a problem.. I wish it was the same process as before covid unfortunately th ... more

tried calling at 8am to see if any appointments were available and it just said the queue was full and try again later. tried doing this loads didnt get through.

Absolutely useless doctors and the receptionists have absolutely disgusting attitudes. Only good people there are in the warfarin clinic the 2 ladies in there we saw are ... more

Staff are totally useless and can never answer a simple question. The practice manager needs to get their act together and sort these staff out.

Just waited for over 40 minutes on hold to enquire about an appointment and still didn't get through...

5 years ago I visited about my mental health. I was told that I was only 17 and it couldn't be that bad.he did nothing ro help. It was very damaging and It took me years ... more

I moved to this surgery 10 years ago and to be honest its the best. They always try their hardest to accommodate you. Dr Rao is one of the best. I see lots of negative co ... more

Julie the Practice nurse is fantastic. Has been a great help to my Mum.

Absolutely TERRIBLE. They lie, lose prescriptions, and the waiting times are soul - destroying!! Should be reported to the health board.

Awful. You will get passed from pillar to post by the rude receptionist. Takes ages to get through on the phone and when you do they palm you off anyway. Doctors are amaz ... more

They don't like answering their phone

Really very poor service.last 8 days trying to make an appointment when I call 8am saying call on afternoon at 1:45. When I call afternoon saying call next day morning.. ... more

Left my mother who is very poor health with 0 medical care!!! Now my mum has been rushed to hospital three times because there doctor's either refuse to help her or simpl ... more

200 dials from 8am to 8:am to get GP appointments no lucks

They kicked me out of the surgery for bad behaviour when i had a mental health relapse. This is discriminatory. If someone has mental health problems, their brain isnt wo ... more

the worst GP ever seen including staff

Never get through to the phone.

Very supportive GPs and quick responding to the ask my GP requests.

Awful customer service. Rang at 8.30am as I was told to, the message says your call is important to us, which it obviously isn't as I was promptly disconnected twice. Hav ... more

Honestly so rude one Chinese looking lady, i understand everyone has a job to do, the practice donot belong to your father you need to check your tone, who do you think y ... more

Very rude and slow receptionist and I've also found your responses to other poor reviews very rude. You apologise but then try to pass the book. You must employ smarter r ... more

Poor. My mother is in dire straits and still no doctor is able to give a proper diagnosis. Just tells her to rest and take pain killers, what an absolute joke.

ALSTEAD UNBELIEVABLY RUDE ARROGANT AND OBNOXIOUS !!! Phillip Alstead was called out to attend my mother as she has a form of dementia and had been screaming all through t ... more

Want to balance these negative reviews! I phoned for an appointment when I knew I needed antibiotics and was called back later in the day by a GP who discussed my symptom ... more

Trying to get through to the doctors is a joke any time of day, I dont get why it always takes so long for them to answer? The staff I speak to is always lovely.

I was at this clinic 4weeks ago. I went there to pick up a form which I submitted the following day. We already have NHS number and the receptionist promised to get back ... more

I dont understand how they just can't pick up the phone it's ridiculous! I've tried 2 days now to change an appointment..I'll turn up late and if they turn me away I'm go ... more