The Cosy Cafe

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Apr 14th, 2023

Delicious food and nice staff! We will be back.
Apr 9th, 2023

Stopped off for a quick coffee only. Decor and comfort inside is spot on. Coffee was good, had a long black that tasted and looked like filter coffee and oat mokka which was very sweetwish the cups were a little nicer to match the venue.
Apr 9th, 2023

I've previously reviewed The Cosy Cafe and gave it 5 star but after today's visit I need to reassess this to 3 stars. The food is delicious and the decor and space itself is delightful. However, after today's visit the service and logistics need to improve dramatically. We ordered a tea with oat milk, soup and a sandwich. Firstly, you have to wait to be served rather than go to the till so we waited 10-15 minutes just to have our order taken. My tea arrived around 10 minutes later, just a black tea plonked on the table. I had to go up and ask for the milk. The soup meal and sandwich meal then came to us (after we chased it up) around 30 minutes later. I then decided to order a crepe as they have always been delicious here. Another 30-40 minute wait. I was with another diner and had highly recommended the cafe before arriving and was thoroughly embarrassed by the long waits. The person I was with drinks decaf coffee and they actually decided not to order a drink as based on how disorganised the service was couldn't be sure that the coffee would be decaf and didn't want to run the risk of it not being. The wait for the crepe was that long that I said to the person I was with to go and explore the bookshops of Hay, so as not to waste the afternoon waiting anymore. So (again after chasing up) I ate my crepe on my own once it arrived. I appreciate the kitchen is small, although there seemed to be a lot of team members on shift so they didn't seem short of hands, but something just isn't working here. It makes literally no business sense for customers to wait so long to order, so long for a drink, so long for their food. We could have been in and out in an hour and more customers could come to take our place = more revenue for the cafe. There seems to be a distinct lack of leadership from anyone guiding the team, working the floor to check people have been served, have received their order in good time (and the right order - another table sent their food back because they got given the wrong order) and just generally ensuring that things are ticking over well. When I came to pay I hoped someone might have acknowledged the excessive wait but honestly I don't think they even realised which once again highlights the lack of leadership that no one truly seemed to be taking any responsibility. Honestly, I won't be dining in again or recommending. I may use the take away hatch on the outside to grab a drink if everywhere else is busy. A real shame, I have been a big fan. On reading other reviews it seems that many others have experienced slow service here. I don't understand why this hasn't been put right unless there is a complete lack of interest from management.
Apr 8th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 7th, 2023