Hot Flames

Good shewarma roll but not so great staff. Had lunch during breacon beaken park visit
Apr 11th, 2023

Food was ok apart from could av been bitter hotter bit nice tho
Apr 6th, 2023

"First time for us to use this restaurant and we weren't disappointed. The staff were great with us and provided an excellent service. There was a large choice menu of different meals' drinks' and dessert. We had pizza It was beautiful The garlic n herb sauce that came with it was stunning and plentiful. Highly recommend for a take away night" Xx
Mar 13th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Feb 26th, 2023

Order from hot flames quite regularly due to the high standard of food. Oh two occasions we have experienced rude staff members! 1St bad experience ) ordered for pick up and asked for no cheese with garlic bread pizza. . . Collected order and cheese on garlic bread pizza! EVENTUALLY order rectified after speaking to 3 different staff members and Rudely spoken to. . 2nd bad experience ) asked to place a order for delivery, spoke to staff member who didnt have very good English and very rude stated my postcode and told we lived to far away after explaining he has misheard my postcode numerous times the staff members hung up. Called back explained I lived up the road and was hung up on again. After attempting to call back on my mobile but to have been blocked My husband phoned back on a different mobile number spoke to another staff member and order was accepted for delivery with no Issues. . 3) tonight 25/2/22 ordered food at 18:57 for delivery and advised 45-50imutes (no problem) rang back at 20:37 asking if h order was going to be much longer. First I told it had just left, I then asked roughly how long it would be and advised we had not ordered. Gave our address and order number and said I had spoken that the person who I was now on the phone with and was told no you havent ordered with me, you phone wrong number. Had a repetitive conversation of how I had ordered, reiterated my order, Read the contact number I had rang, gave exact time and length of phone call only to be told no you are wrong and phone was cut dead. Within 3 minutes there was a knock at my door and ordered was delivered (2/3 meals correct), rang to ask them why them why they said we had not ordered when our order and just turned up and to inform them One meal was wrong by lo and behold my husbands number was blocked. So had no way of informing them that my order was actually delivered, despite them saying we had not ordered and that they had got one meal wrong. Such a shame as despite the awfully bad customer service the food is actually delicious. I would say I would order again but sadly my 2 mobile numbers are blocked !!
Feb 23rd, 2023