Rowlands Pharmacy Conwy High St

Very quite small pharmacy
Sep 5th, 2021

Every month they make you wait for your prescription not 7 days but 8 or 9. Occasionally the order is correct! The Lady who normally serves is abrupt and could do with attending a customer service course. I wish another chemist would open in the town.
Mar 22nd, 2021

This is the second time I have spent the entire day from 8.30 in the morning till closing without anyone answering the phone. All I get is a ring tone and then their fax machine....or a busy tone !!! We are not supposed to be out and about during lockdown but how else I am going to be able to sort a prescription for my 88 year old Mum if they won't answer the phone.Absolutely shocking customer care.
Nov 5th, 2020

Been trying all afternoon to check if my elderly mothers prescription was there to pick up as I had already been the day before but the phone just either rings then goes to fax or is constantly engaged. Managed to confirm with the doctor that the prescription was indeed at the chemist so checked the internet for closing time it said 5.30 but got there for 4.45 plenty of time I thought to pick the prescription up which by the way she had run put of and waited in the queue , there were two people in front of me who had been waiting before me for some time they said the one customer had been in the chemist for ages. After a long wait the chemist came to the door to let this one customer out and said to us sorry it's 5 o'clock we are closed, I was absolutely livid as was everyone else in the queue, why did they not come to the door sooner and say we will be closing soon if they knew this one customer was going to be a while, the people in front of me had waited over 20 mins and I waited 15 minutes, not good enough.
Oct 29th, 2020

THE STAFF ARE DOING THEIR BEST BUT THE PHARMACY IS IN NEED OF A BIG CHANGE THE SERVICE IS JUST NOT ON ,EXCUSES EXCUSES AND DISGRUNTLED CUSTOMERS .I SUGGEST SOMEBODY FROM HEAD OF DEPARTMENT GOES THERE AND SEES WHATS GOING ON THERE AND CORRECTS THE MISTAKES IN THE SERVICE .
May 4th, 2020