David Lloyd Swansea

Apr 6th, 2023

Nice gym, shower area could do with a upgrade
Mar 31st, 2023

Excellent Classes and Staff very friendly and helpful.
Mar 28th, 2023

Feb 24th, 2023

My family and I were members of this club for 2 years. We left couple of months ago due to the fact that they kept changing the timetables for the kids and mixing up their ages! We understood that it was to save money but it was no longer working for us. We then found out we could get a discounted membership as they sold us their more expensive ones. We asked at the front, which we were adviced to do it on the app which we did. We were told they couldnt offer it at that time with no explanation of why. We then received an email to remind us that our renewal was coming up, so we decided to leave as the price for what we were paying was no longer viable for us. So we did as the email instructed and told them we were leaving in the period they stated. They messed this up completely! First of all they said we couldnt leave, so my husband had to email explaining the email we received. They apologized that they sent wrong emails out but will honour it. Then they cancelled someone else membership?! We tried to resolve this and received a phone call from one of the staff in Swansea. They started shouting to say we couldnt leave and that we need to still keep paying. We had to raise our voice to let them know it was their mistake and why are they not honouring their email? We also asked why they cancelled someone else's membership who we didnt even know. They went quiet and thankfully cancelled our membership! Thank goodness! It was a shame to leave but after that experience we're glad we did. We then found out some of our friends are leaving due to the facilities being stopped whilst keeping everyone's premium high!
Feb 23rd, 2023