Rileyleisure.com

Damaged snooker cue case, very hard to return, no person to speak to just an email wouldnt recommend to anyone looking for snooker cues to purchase from here awful service.
Jan 20th, 2023

Very unreliable and false promises of delivery. Wish I had read the other reviews first. Also note when a company doesnt bother replying to their reviews. Ordered a pool table for guaranteed pre/ Christmas delivery ,,,its Christmas Day morning . I have no gift to give my children. Contacted Rileys on 22 Dec and was assured that the pool table would be with me on 24 Dec. I also kept checking in with the courier company who claimed they had not received the item and therefore couldnt provide a delivery date. (Note: you will be given a courier referenc number 24 hours after ordering but it doesnt mean a thing) I contacted Rileys again on 23 Dec only to get an out of office message stating they are now closed until 03 Jan. This is appalling service. Thu have my money and I have no pool table - the website stated pre-Christmas delivery and the agent James also put it in writing that I would have my order by Christmas. I am very upset and will not use again.or recommend.
Dec 24th, 2022

Very disappointed by false information they give. Order confirmation said 3-7 business days for delivery. Ordered on 29th November but yesterday got a message from carrier it will be delivered on 15th December. That is definitely more than 7 business days. Their website also says if ordered by 16th December it will come before Christmas? So if you guarantee a delivery within 5 business days of Christmas why is my order taking 12? What a joke. Let's see the quality of the snooker table ordered - whenever it arrives. Also, they give you this tracking number which doesn't work and even say in the email that in "some" instances the item can take a few days to appear on the carriers systems. Well, it's been a few days and all I get from the carrier's website is that my order number can't be located so I'm pretty sure the tracking is fake.
Dec 20th, 2022

Very poor service. Says 3-7 working days and now Im being told the item will be despatched in 8 working days. Very unreliable and dishonest. 10/12/2022 - absolute disgrace. Told it would be despatched on Wednesday the 7th and still hasnt been despatched after countless promises of it being despatched before hand. I would highly recommend going elsewhere as this is the second time ordering from there and it is the same issue every-time. After all this trouble they offer me something I would never use as compensation. Unacceptable I would highly recommend cue craft as they are more reliable and keep you updated.
Dec 12th, 2022

Missing part for football table meaning son missed out on his main Christmas present No customer service response Unable to physically speak to anyone Email responses none existent Unless stay clear
Apr 10th, 2022